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Cosmic Ray

Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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FF19683E-2426-4454-A75E-F5E7B68F1269.jpeg

 

this menu is gone

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Samsung Moderator
Samsung Moderator

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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Please send a private message with the serial number so I can look into this further. http://bit.ly/2XERsky



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Samsung Moderator
Samsung Moderator

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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What is the full model code of the TV so that I may look into this?



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Cosmic Ray

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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@SamsungRei wrote:

What is the full model code of the TV so that I may look into this?


QN65Q90RAFXZA

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Samsung Moderator
Samsung Moderator

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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Thank you for the additional information? Have you tested all sources to see if it remains unavailable? Here is some additional information regarding the issue you are experiencing: http://www.samsung.com/us/support/troubleshooting/TSG01110482/



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Cosmic Ray

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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@SamsungRei wrote:

Thank you for the additional information? Have you tested all sources to see if it remains unavailable? Here is some additional information regarding the issue you are experiencing: http://www.samsung.com/us/support/troubleshooting/TSG01110482/


none sources show the HDR+ option anymore

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Samsung Moderator
Samsung Moderator

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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Have you tried resetting the TV? You can do this through Settings>Support>Self Diagnosis>Reset. The code# should be 0000.



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Cosmic Ray

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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@SamsungRei wrote:

Have you tried resetting the TV? You can do this through Settings>Support>Self Diagnosis>Reset. The code# should be 0000.


Yes i tried a few times but it won’t show up again, i think this firmware i have has too many bugs on this tv, also having issues with the one connect not recognizing some devices that it used to before

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Samsung Moderator
Samsung Moderator

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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Please send a private message with the serial number so I can look into this further. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Cosmic Ray

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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@SamsungRei wrote:

Please send a private message with the serial number so I can look into this further. http://bit.ly/2XERsky


Sent, thanks!

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Constellation

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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Was this ever resolved?

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