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Missing accessory kit for 65” Frame (2021)

(Topic created: 07-02-2021 05:04 PM)
user5r9O1aQcV9
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Qled and Frame

I just bought a new, factory sealed 65” Frame TV (2021 model) from an authorized dealer, and the accessory kit is missing. I have the TV, the one connect box, the stand and wall mount. There is no remote, power cord for the box or one connect cable. 

The store told me that I need to get this kit through Samsung. 

Is this handled through warranty? 

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SamsungLarry
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Qled and Frame

I would like to look into this for you. Can I have your full model code and serial number via private message?







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SamsungLarry
Community Manager
Community Manager
Options
Qled and Frame

I would like to look into this for you. Can I have your full model code and serial number via private message?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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