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Original topic:

Missing mount assembly for 32 inch Frame TV

(Topic created: 06-06-2021 09:48 AM)
useroe5gyeBlo1
Constellation
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Qled and Frame

Hi all,

I purchased a 32 inch Samsung Frame (QN32LS03TBFXZA) and discovered that the mount brackets and screws appear to have been missing from the box.  I am having a tough time figuring out how to get the missing parts sent to me so that I can mount my TV.   Any ideas on how I can get these missing parts?  I need the mounting plates that are into the wall, and the mount screws that go into the back of the TV that slide into the mount brackets.

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SamsungLarry
Community Manager
Community Manager
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Qled and Frame

I would like to look at this a little more closely. Can I have you send your serial number via private message?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungLarry
Community Manager
Community Manager
Options
Qled and Frame

I would like to look at this a little more closely. Can I have you send your serial number via private message?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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Reply