Original topic:

My Q80 keeps appearing as offline in Smart things and in Alexa

(Topic created: 08-08-2021 04:33 AM)
userlNvkrIRIC6
Constellation
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Hi

my Q80 keeps appearing as offline in smart things and in alexa. The TV is connected to the internet and working perfectly. Tried both cable and WiFi but the tv remains appearing as offline. Does anyone have a suggestion ?

 

best regards

Johnny

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SamsungTam
Samsung Moderator
Samsung Moderator
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Hello! I do apologize for the inconvenience this has caused. I would recommend reaching out to our smart things department directly at Phone Support:  866-813-2404 or Email Support:

 support@smartthings.com.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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