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Astronaut

My Samsung QLED Q7 QE65Q7CAMTXXC does not turn on and constantly rebooting

Hi,

 

I bought this TV in 2017, and just up unitl a couple of days ago it worked perfectly. However, it then refused to turn on. There is no sound. When it is disconnected from the One Connect it is just black. When I connect it to the One Connect it is almost as if it keeps rebooting itself over and over. It goes from black to blue-ish, and I can hear something working inside the TV. It seems strange that a TV that I bought for 25,000 SEK just breaks down after a few years. Help would be much appreciated.

 

/Hemen

 

 

1 REPLY 1
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Supernova

Re: My Samsung QLED Q7 QE65Q7CAMTXXC does not turn on and constantly rebooting

@user3MWbd3Wv3Y 

 

https://www.samsung.com/us/support/troubleshooting/TSG01108742/

 

Does the above article help you? If so let us know by replying here with which step.

 

If not, does trying some new cables? If the unit is within warranty you may need a service request.

 

Inside the US? --> https://www.samsung.com/us/support/contact/

Outside the US? --> https://www.samsung.com/us/common/visitlocationsite.html

 

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