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Original topic:

New QLED Neo TV does not work

(Topic created: 08-25-2021 10:06 AM)
userAfcZd7zGKC
Astronaut
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Qled and Frame

I just unboxed the GQ65QN85AATXZG and it is stuck in the language selection menu. 

Only volume and power buttons work on both remote and tv button. Reseting the power cord did not do a thing. So is there a trick or you admit the quality was just soooo bad that a brand new CPU is already defective? 

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SamsungTam
Samsung Moderator
Samsung Moderator
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Qled and Frame

Sorry to hear this! Just to let you know this is a US forum, so not many of our Community members may be familiar with the particular model you have. We recommend posting your inquiry in your countries community here: https://eu.community.samsung.com/?category.id=de


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungTam
Samsung Moderator
Samsung Moderator
Options
Qled and Frame

Sorry to hear this! Just to let you know this is a US forum, so not many of our Community members may be familiar with the particular model you have. We recommend posting your inquiry in your countries community here: https://eu.community.samsung.com/?category.id=de


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

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