cancel
Showing results for 
Search instead for 
Did you mean: 
Astronaut

New frame tv turning on by itself

JUMP TO SOLUTION

I bought frame 75 inches 2020 two days ago. It turns on by itself all the time , even in the middle

of the night .

 

please help to solve the problem

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: New frame tv turning on by itself

JUMP TO SOLUTION

Hello try the following: 

 

 

  • Turn off the Anynet+:
    • This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote.
      • You can turn off Anynet+ in Settings General External Device Manager, but you will no longer be able to use your TV remote for both devices. 
  • Unplug the TV for 60 seconds.
    • Unplug the TV from the wall outlet or surge protector for 60 seconds, and then plug it back directly into the wall outlet.
  • Try to update the software.
    • In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
  • Disable the Power On with Mobile option.
    • TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.
    • Navigate to Settings General Network Expert Settings Power On with Mobile, and turn the setting off.

 

If the unit is still powering on and off after completing the troubleshooting steps above then service is required. 

 

 

Here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: New frame tv turning on by itself

JUMP TO SOLUTION

Hello try the following: 

 

 

  • Turn off the Anynet+:
    • This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote.
      • You can turn off Anynet+ in Settings General External Device Manager, but you will no longer be able to use your TV remote for both devices. 
  • Unplug the TV for 60 seconds.
    • Unplug the TV from the wall outlet or surge protector for 60 seconds, and then plug it back directly into the wall outlet.
  • Try to update the software.
    • In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
  • Disable the Power On with Mobile option.
    • TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.
    • Navigate to Settings General Network Expert Settings Power On with Mobile, and turn the setting off.

 

If the unit is still powering on and off after completing the troubleshooting steps above then service is required. 

 

 

Here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
Constellation

Re: New frame tv turning on by itself

JUMP TO SOLUTION

I have the same problem! Did you ever find an answer?

 

David

Reply
Loading...