Original topic:

No hdr prime q80t

(Topic created on: 2/10/21 5:51 PM)
user0GfNqhkVZd
Constellation
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Does anyone have a solucition for me m’y tv wont support 4K HDR on prime on a new q80t qled, it have No problems with netflix youtube or Ps5 alone with Primera. On my q65r it works fine thats so weird..

Have anybody else have the same problem? My tv is up to date etc its maybe a bad frimeware from Samsung idk. Would be happy to see answers.

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5 Replies
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have you checked the settings in prime itself? my guess is it is a setting for preferred streaming quality.
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user0GfNqhkVZd
Constellation
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Qled and Frame

Jeah i checked but there are No settings its weird cause q80t is better than q65r 

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user0GfNqhkVZd
Constellation
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Can someone help me pls

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useryTK7NiqOCw
Astronaut
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I too have the same issue on my projector. 

Firmware 1470.3

Looks like it is a Samsung problem for all 2020 models. There is a whole thread on Amazon prime HDR issue in eu community. 

https://eu.community.samsung.com/t5/tv/qe55q95t-hdr-does-not-work-on-prime-video-app/m-p/2834539

I wish people answer in a straightforward way rather than guessing.

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userVI4ERiOEHg
Constellation
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Amazon Prime Video app version 2.01.23 caused the same problem with HDR content. Overnight,  the app was automatically updated to version 2.01.26 and the issue is resolved; HDR content is now playing correctly again.

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