Original topic:

No sound from Q800T

(Topic created: 06-18-2021 02:35 PM)
userN1QGnxz4fD
Astronaut
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Qled and Frame

Hello,

I have  a Q90T TV and a Q800T soundbar I bought along with it. They were working well for the first month and now facing an issue where the soundbar doesn't play any sound, whether via eARC or Bluetooth. 

When I cut power to the soundbar and plug back in it works OK. But when I turn off TV and turn it back on, no sound on the soundbar from any source! The Soundbar had a solid red light on all the time now and shows WiFi disconnected even though I can connect to it via Smart Things apps. I updated to latest firmware via the app and still issue persists. 

Has anyone faced this issue and is there a solution for this. Please help. 

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