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Astronaut

Not able to login in my Samsung account in Q60R

Got my first QLED TV ever yesterday and I'm not able to login to samsung account and download any apps.

 

Tried restarting the TV after 5 minutes, 30 minutes, tried resetting the smart hub, tried resetting the router, tried adding 8.8.8.8 as the DNS resolver. None of them seems to work.

 

Its on the latest firmware.

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Not able to login in my Samsung account in Q60R

Hello! Are you located in the US? Please go to Settings>Support and provide the full model code and current software version of the unit.

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