My Samsung 65" inch TV is less than 24 months old. As widely reported, the One Connect Box started "clicking"...usually 3 or 4 clicks, then the Samsung QLED and black screen comes on. The Box will NOT connect to the LAN; but, manages a wireless connection to my Router after about 10 seconds. I'm expecting that to soon fail, giving me the SAMSUNG Black Screen of Death for this expensive, high-end TV.
The issue: Despite the enormous number of Failures with this One Connect system, SAMSUNG would NOT replace the Box. The One Connect device TV's are useless without a functioning One Connect Box.
Two: SAMSUNG said they would replace the Box...then, Cancelled my Order. SAMSUNG said to Order a new box from SAMSUNG Parts.
Three: SAMSUNG Parts ordered a new One Connect Box...then, Cancelled the Order stating that SAMSUNG is no longer making this Part # and SAMSUNG has no One Connect Boxes in stock!!!
I have 3 SAMSUNG TVs (Left Sony for Samsung). JUST (days ago) spent $4K for a Neo QLED Q90A 85" TV. A plethora of SAMSUNG NOTE 9, 10's, and 20's and SAMSUNG Laptops. I have LOTS of experience with SAMSUNG products. Until now...all positive.
DO NOT Buy New SAMSUNG TV's...at least with a One Connect Box. SAMSUNG's reputation for reliability and customer service has disappeared with their current service levels from this example. Absent a resolution from SAMSUNG, I will not consider SAMSUNG for electronics in the future.