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One Connect box model SOC1000MA is not powering on

(Topic created: 10-13-2021 08:54 AM)
userf9ab1i1o4G
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I just returned from vacation and when I walked in the door I noticed an error on the TV (it was working fine when we left and we have never had an issue with it).  After investigating thoroughly and reading multiple message boards I have determined that the One Connect (SOC1000MA) is not powering on.  The one connect was plugged into a surge protector and I can confirm there was no loss of power to the house while we were gone.  Please help!!! 

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SamsungLou
Samsung Moderator
Samsung Moderator
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I will be happy to look in to your case. Have you tried reconnecting both ends of the one connect cable? Please send the full model and serial numbers to this PM Link. If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungLou
Samsung Moderator
Samsung Moderator
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Qled and Frame

I will be happy to look in to your case. Have you tried reconnecting both ends of the one connect cable? Please send the full model and serial numbers to this PM Link. If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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