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Constellation

PAYMENT PIN for Art Store on a 65" Frame not working?

Entered all of my payment information for art store on the Frame and now it is asking me to enter (and re-enter) a 4 digit PIN.  Problem is when I press any button on the remote, no drop down keyboard appears.  Therefore, I can not purchase a subscription to the art store.  Only option is at the bottom which is to cancel.  Tried all day, no success.

 

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Samsung Moderator
Samsung Moderator

Re: PAYMENT PIN for Art Store on a 65" Frame not working?

We're sorry to hear that! Please go to Settings>Support and provide the full model code and current software version of the television so that we can best assist.

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Constellation

Re: PAYMENT PIN for Art Store on a 65" Frame not working?

QN65LS03TAFXZA

 

T-NKMAKUC-1301.5

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Samsung Moderator
Samsung Moderator

Re: PAYMENT PIN for Art Store on a 65" Frame not working?

I apologize for the delay. Does this only happen when you are trying to purchase things from the Art Store?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: PAYMENT PIN for Art Store on a 65" Frame not working?

I have the same problem.  Is there a solution to this?

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Samsung Moderator
Samsung Moderator

Re: PAYMENT PIN for Art Store on a 65" Frame not working?

@useryZ5Obygl4W Please provide the full model code and current software version of the television so that we can look into this for you. This can be found by going to Settings>Support

 

Factory reset or software update is usually the solution to this type of issue.

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Constellation

Re: PAYMENT PIN for Art Store on a 65" Frame not working?

Resetting did not work. I had to plug a usb keyboard in to get past and enter the pin. I think it's something wrong with your software. 

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Samsung Moderator
Samsung Moderator

Re: PAYMENT PIN for Art Store on a 65" Frame not working?

We're glad you were able to resolve the issue, please keep an eye out for any available updates.

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Constellation

Re: PAYMENT PIN for Art Store on a 65" Frame not working?

I am having the same issue. Get to the pin but there is no way to enter the numbers. 

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Astronaut

Re: PAYMENT PIN for Art Store on a 65" Frame not working?

Same issue, anyone getting a resolution to this? 

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