Entered all of my payment information for art store on the Frame and now it is asking me to enter (and re-enter) a 4 digit PIN. Problem is when I press any button on the remote, no drop down keyboard appears. Therefore, I can not purchase a subscription to the art store. Only option is at the bottom which is to cancel. Tried all day, no success.
I apologize for the delay. Does this only happen when you are trying to purchase things from the Art Store?
@useryZ5Obygl4W Please provide the full model code and current software version of the television so that we can look into this for you. This can be found by going to Settings>Support
Factory reset or software update is usually the solution to this type of issue.