Hello, I purchased 6 new Samsung TVs (Q70T) and none of them will load the Amazon Music app. When I launch the app, I get the screen below. The bars go up and down like it is trying but nothing ever happens. The menu items are disabled and the only thing I can do is go back to the Home screen. It is not a network issue since apps like NetFlix and Amazon Prime work fine. I also have two competitor TVs that load Amazon Music without issue. The TVs are plugged in via an Ethernet cable. There are no other connections.
I have also deleted and reinstalled the app and reset the TV back to the default factory setting and installed it again. It is still not working.
I finally got hold of someone from Samsung. We tried everything under the sun to fix the issue. It appears to be a bug in the Samsung version of the Amazon Music software. Whether they know about it or are working on a solution is unknown.
I have a 2020 Frame 55". Amazon Music didn't work out of the box, or after a firmware update I did in June via USB. Definitely nothing you can do to "fix" it; Samsung is going to have to do it.