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Constellation

Re: Amazon prime issie

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SMe problem here. Q70T. 

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Astronaut

Re: Amazon prime issie

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Same issue in Australia on a one week old Q70T

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Astronaut

Re: Amazon prime issie

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It is WORKING NOW....

 

Had the same issue on my new Q60T till few hours back - Prime Video seems to be working now Smiley Happy

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Astronaut

Re: Amazon prime issie

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Hi,, what did you do in order to start working again Smiley Happy

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Samsung Moderator
Samsung Moderator

Re: Amazon prime issie

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You'll need to reset the television by going to settings > general > reset.  Once the television resets.  you'll need to agree to the terms and conditions again.  The television will redownload the apps you had on the television previously and you'll be good to go from there.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Please help...Amazon Music App not loading on new Q70t TVS...

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Hello, I purchased 6 new Samsung TVs (Q70T) and none of them will load the Amazon Music app.  When I launch the app, I get the screen below.  The bars go up and down like it is trying but nothing ever happens (see attached photo).  The menu items are disabled and the only thing I can do is go back to the Home screen.  It is not a network issue since apps like NetFlix and Amazon Prime work fine.  I also have two competitor TVs that load Amazon Music without issue.  The TVs are plugged in via an Ethernet cable.  There are no other connections.

Thanks,

Mike

IMG_4928.JPG

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Samsung Moderator
Samsung Moderator

Re: Please help...Amazon Music App not loading on new Q70t TVS...

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Have you tried to uninstall the app and install it back?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Astronaut

Re: Please help...Amazon Music App not loading on new Q70t TVS...

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same problem but with prime app.  samsung tv will not let me Uninstall and gives error message   prime video 125059

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Constellation

Re: Please help...Amazon Music App not loading on new Q70t TVS...

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Just picked up my tv today. All the other apps installed but I keep getting error code 125059 for prime video. It won't let me install or anything. 

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Asteroid

Re: Please help...Amazon Music App not loading on new Q70t TVS...

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Didn't eve know let you do that. Seems to be working today 2020 June 30. I power cycled the TV. But...Who would know if Samsung fixed the issue since Samsung doesn't ever bother to communicate to users. Like. Ever. 

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