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Original topic:

Prime video, Apple Music and TV not working.

(Topic created: 06-28-2020 05:01 PM)
userd4B79TwQTa
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I am facing a problem in launching the application like Primevideo, Apple TV and Apple Music. I thought there is some problem with application so I do factory reset of tv. Now the application was not installing. Showing error code 125059.

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user8RWhCuGeZz
Constellation
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SMe problem here. Q70T. 

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usernV5XfAM7p0
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Same issue in Australia on a one week old Q70T

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user85pxIoYcO3
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It is WORKING NOW....

 

Had the same issue on my new Q60T till few hours back - Prime Video seems to be working now 🙂

userl9ITdSHOBL
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Hi,, what did you do in order to start working again 🙂

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SamsungJam
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You'll need to reset the television by going to settings > general > reset.  Once the television resets.  you'll need to agree to the terms and conditions again.  The television will redownload the apps you had on the television previously and you'll be good to go from there.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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netman63129
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Hello, I purchased 6 new Samsung TVs (Q70T) and none of them will load the Amazon Music app.  When I launch the app, I get the screen below.  The bars go up and down like it is trying but nothing ever happens (see attached photo).  The menu items are disabled and the only thing I can do is go back to the Home screen.  It is not a network issue since apps like NetFlix and Amazon Prime work fine.  I also have two competitor TVs that load Amazon Music without issue.  The TVs are plugged in via an Ethernet cable.  There are no other connections.

Thanks,

Mike

IMG_4928.JPG

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SamsungTam
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Have you tried to uninstall the app and install it back?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userip75p7mVH2
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same problem but with prime app.  samsung tv will not let me Uninstall and gives error message   prime video 125059

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userpN4k5BniUy
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Just picked up my tv today. All the other apps installed but I keep getting error code 125059 for prime video. It won't let me install or anything. 

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jophes
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Didn't eve know let you do that. Seems to be working today 2020 June 30. I power cycled the TV. But...Who would know if Samsung fixed the issue since Samsung doesn't ever bother to communicate to users. Like. Ever. 

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