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Community Manager
Community Manager

Re: amazon 125059

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Hello, Everyone. Can we get some of you guy's television models & Firmware versions that are experiencing this. Our team would like to look into this situation further and see what's going on. 

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Asteroid

Re: amazon 125059

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For me in France  65Q95T, buy 1 month ago.

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Asteroid

Re: amazon 125059

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Firmware 1115 for my 65Q95T, but it's seem a worldwide Pb

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Constellation

Re: amazon 125059

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Justin Model QN75Q60TAFXZA might be related to recent software Update please test that update. 

 

 

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Constellation

Re: amazon 125059

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Model Code: QN65Q70TAFXZA

please help Samsung.

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Asteroid

Re: amazon 125059

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Just got off the phone with Amazon.  Their team says it's a Samsung issue.

My model is UN55TU850DFXZA.  Brand new; just got last week. Prime Video worked fine until today.  All software up to date.  TV will be returned for a Sony if Samsung continues to have this issue.

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Asteroid

Re: amazon 125059

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P.S. Please don't give us the solution of resetting the TV, rebooting, disconnecting network, etc. as none of those solutions work!

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Asteroid

Re: amazon 125059

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QE55Q95TATXXU

Firmware 1115

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Constellation

Re: amazon 125059

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Model code UE50TU7000KXXU... dont know how to find firmware number ... started about 1.5 hours ago. Northern_ireland 

 

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Constellation

Re: amazon 125059

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Anybody know how to go back in firmware it seemed to start with the last firmware Samsung can you help us?

 

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