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Astronaut

Re: Q-Symphony not working

Same issue here.  I have a two-week old Q80T (49") and a day-old Q70T soundbar.  Both manuals say Q-Symphony is supported, but after connecting correctly TV Speakers + Soundbar doesn't appear as an option. And like a few other customers mentioned, I HATE returning either peice but will likely wait for a firmware update (TV and/or Soundbar). I must also say both the TV and soundbar do a fine job in general, jsut disappointed at not having the option of Q-Symphony.  At the end-of-the-day, it sure seems like a pretty crappy sales gimmick to get folks to purchase a Samsung soundbar when there are likely many better sounding products out there. I won't ever recommend a Samsung product again due to their deceptive advertising tactics.

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Constellation

Re: Q-Symphony not working

Hubby and I had the same problem. You have to go to your TV's Sound menu, Expert Config and turn on the eArc and Dolby Atmos configs. That's what worked for us!

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Astronaut

Re: Q-Symphony not working

I have the same issue with 49Q80T TV and HW-Q60T soundbar.

After communication with Samsung, that was a horrible experience:

 

I have contacted with customer service (CS), she said that this combination can work with Q-symphony. I asked her to test by their product before sending my speaker for repair. She said that their IT team has tested and worked perfectly, thereby my speaker is malfunction.

 

Few hours later, IT team called me and told that, 49Q80T TV doesn't support Q-symphony. How come Samsung team had tested and worked perfectly, but at last found out that's not working at all? CS lied to me! IT team explained that she may just find the specification in the Internet, shown that 49Q80T can work perfectly with HW-Q60T soundbar, so she just "lie" that they tested. (she can say "it should work" but not "we have tested").

That means their webpage misguides not only customers, also their CS. It deceives us and finally the CS team admitted that, which they promised me to revise the words in website.

 

At last, I found that they did NOT do anything to improve that, have NOT revised the misguided line in the webpage (which they have promised me), have NOT updated the firmware, to make 49Q80T TV + HW-Q60T with Q-symphony. (that's not difficult to do in such hi-tech company).

 

As there's no any following up, I send an e-mail to samsung CEO (which appears in CS page in my region), telling the whole story again.
Their "professional" reply:

 

"Please be noticed that our top management are well received your feedback. Thank you again for giving us your valuable feedback and comments.

Yours Sincerely
CEO Representative"

 

which completely ignore my questions and request.

Good job! Samsung!

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