Original topic:

Q50R screen randomly going black and restarting

(Topic created on: 1/10/21 8:02 AM)
userdNJDlMKoBW
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My partner and I bought a Samsung Q50R for her parents for Christmas. Whether they are using their cable (connected via HDMI) or streaming services, the tv will randomly get a black screen. Sound is still going, but within a few seconds the tv will start and they will see the Samsung logo flash across the screen. We have already done a factory reset and run updates on the tv. The tv is brand new! What troubleshooting steps can we take? 

 

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SamsungGill
Samsung Moderator
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Please go to Settings>Support and provide the full model code and current software version so that we can best assist. Have you tried using a different surge protector?

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