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Original topic:

Q60 70 inch loses internet connection when turned off

(Topic created: 10-24-2020 08:40 PM)
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userlLqWJn0xjj
Cosmic Ray
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QLED and The Frame

I have a Q60 70 inch QLED TV that when turned off for any length of time disconnects from the internet requiring a soft reset to reconnect once I turn it back on.  I have three other smart TV's in the house that do not do this.  The WiFi is strong.

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Anonymous
Not applicable
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QLED and The Frame

Please go to Settings>Support and provide the full model code and current software version of the unit so that we can best assist. Have you tried a factory reset of the unit?

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userlLqWJn0xjj
Cosmic Ray
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Model: QN70Q6DTAFXZA

SOFTWARE VERSION: T-NKLAKUC-1401.7, BT-S

Have not tried a factory reset, as I do not really look forward to re-inputing all of my app info.

 

MaryS910
Asteroid
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Sadly, this is a common problem on Samsung TVs. I unplug/replug my 8000 series daily which automatically reconnects the wifi. Apparently, Samsung is aware of the issue as there are many posts about this. 

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userlLqWJn0xjj
Cosmic Ray
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With as many as they must have recently sold through Sams Club and Costco they are going to have many unhappy customers and a likely class action suit if they don't come up with a fix.

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userlLqWJn0xjj
Cosmic Ray
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Any suggestions Gill?

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Solution
MrLarry
Neutron Star
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If the troubleshooting presented does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userlLqWJn0xjj
Cosmic Ray
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There really was not a lot of troubleshooting offered, 1 suggestion from 1 person.  Having a service technician take a look involves me coordinating that with my work schedule and having a stranger in my house in the midst of a pandemic.  There are enough reports out there of this happening that Samsung knows it's an issue.  Is a solution being worked on or not? If not let me know so I can take this thing back to Costco.

 

Samsung_VICTOR
Astronaut
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Be sure to have the App "SmartThings" recognize your TV properly!

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Satru
Comet
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you have dhcp for automatic detection of the ip and dns, maybe if in the switcher you assign fix ip to the tv or similar option.
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