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Asteroid

Q60 70 inch loses internet connection when turned off

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I have a Q60 70 inch QLED TV that when turned off for any length of time disconnects from the internet requiring a soft reset to reconnect once I turn it back on.  I have three other smart TV's in the house that do not do this.  The WiFi is strong.

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Samsung Moderator
Samsung Moderator

Re: Q60 70 inch loses internet connection when turned off

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If the troubleshooting presented does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Q60 70 inch loses internet connection when turned off

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Please go to Settings>Support and provide the full model code and current software version of the unit so that we can best assist. Have you tried a factory reset of the unit?

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Asteroid

Re: Q60 70 inch loses internet connection when turned off

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Model: QN70Q6DTAFXZA

SOFTWARE VERSION: T-NKLAKUC-1401.7, BT-S

Have not tried a factory reset, as I do not really look forward to re-inputing all of my app info.

 

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Asteroid

Re: Q60 70 inch loses internet connection when turned off

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Sadly, this is a common problem on Samsung TVs. I unplug/replug my 8000 series daily which automatically reconnects the wifi. Apparently, Samsung is aware of the issue as there are many posts about this. 

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Asteroid

Re: Q60 70 inch loses internet connection when turned off

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With as many as they must have recently sold through Sams Club and Costco they are going to have many unhappy customers and a likely class action suit if they don't come up with a fix.

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Asteroid

Re: Q60 70 inch loses internet connection when turned off

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Any suggestions Gill?

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Samsung Moderator
Samsung Moderator

Re: Q60 70 inch loses internet connection when turned off

JUMP TO SOLUTION

If the troubleshooting presented does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Asteroid

Re: Q60 70 inch loses internet connection when turned off

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There really was not a lot of troubleshooting offered, 1 suggestion from 1 person.  Having a service technician take a look involves me coordinating that with my work schedule and having a stranger in my house in the midst of a pandemic.  There are enough reports out there of this happening that Samsung knows it's an issue.  Is a solution being worked on or not? If not let me know so I can take this thing back to Costco.

 

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Astronaut

Re: Q60 70 inch loses internet connection when turned off

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Be sure to have the App "SmartThings" recognize your TV properly!

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Galaxy

Re: Q60 70 inch loses internet connection when turned off

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you have dhcp for automatic detection of the ip and dns, maybe if in the switcher you assign fix ip to the tv or similar option.
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