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Samsung Moderator
Samsung Moderator

Re: Q6FN remote control "Home" button not bringing anything up.

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@ userdzosWSqd1h After the installers left, did the television complete an update?

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userdzosWSqd1h
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

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As far as I know they did. They went through all the settings.  They were able to use the home button to complete the set up.

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userxDLZk5b9hZ
Astronaut

Re: Q6FN remote control "Home" button not bringing anything up.

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I had the same problem with my Samsung TV after recent snow storms caused several power outages and caused the Home button to quit working.  The Samsung techs can remotely connect to your TV and do a factory reset. They will instruct you to provide a 8 digit PIN by, yes, holding the Home button for 30 seconds. Obviously, your TV needs to be connected to the Internet OK. After the factory reset you have to go throught the setup again but at least the Home button works again. Here is their support URL"

https://www.samsung.com/us/support/owners/product/2018-qled-tv-q65fn-series

 

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Samsung Moderator
Samsung Moderator

Re: Q6FN remote control "Home" button not bringing anything up.

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Are you able to use the menu button on the television directly?

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userdzosWSqd1h
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

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The TV is mounted on the wall. Where is that?

 

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userdzosWSqd1h
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

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If, by the menu button, you mean the button on the bottom right, when I hold that it gives me the option to change the channel,volume or source. No other options.

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Samsung Moderator
Samsung Moderator

Re: Q6FN remote control "Home" button not bringing anything up.

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Can you power cycle the television by unplugging it from the wall outlet for 1-2 minutes and while it is unplugged, remove the batteries from the remote then press the power button to discharge.  Plug back in and power up to test. 

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userdzosWSqd1h
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

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OK, I did that twice. Home button still not working. Ambient button works, as well as the 123 button and others. Just not the home button.

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Samsung Moderator
Samsung Moderator

Re: Q6FN remote control "Home" button not bringing anything up.

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Is the TV connected to the internet? Have you tried replacing the batteries in the remote?

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userdzosWSqd1h
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

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The TV is connected to the internet. I can reach Prime Video with the voice command and that's fine.  I'll replace the remote batteries, but all the other functions on the remote works.  

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