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Maridkhairullah
Constellation

Re: Q6FN remote control "Home" button not bringing anything up.

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QN65Q8FNB

 

Software: T-KTM2AKUC-1153.1, BT-S

 

So frustrated, second TV in 15 days .

 

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Samsung Moderator
Samsung Moderator

Re: Q6FN remote control "Home" button not bringing anything up.

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@Maridkhairullah, looks like your firmware isn't up to date. The latest firmware is 1202.3 and you can find details on it here.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Maridkhairullah
Constellation

Re: Q6FN remote control "Home" button not bringing anything up.

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Thank you for replaying.

I got this TV yasterday after they replace the other Q8. I thought it will update automatically.  Anyway , I have tried manually updating but there is no updates, then I had to reset the whole to TV to the smart hub menu working again, now, I see that new firmware available but my tv update option is greyed out! What happened ? 

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Samsung Moderator
Samsung Moderator

Re: Q6FN remote control "Home" button not bringing anything up.

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@Maridkhairullah, Have you reconnected to your internet? If you the update stays grey out you may have to update via USB drive.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Maridkhairullah
Constellation

Re: Q6FN remote control "Home" button not bringing anything up.

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So, after seeing the "update and self diagnose "

Options are greyed out, I checked the the user manual on tv and went to software update, its says to go and check the updates manually,  which I know that, BUT!! When I press the right arrow on the remote it gives me an option"try it" so I selected it. It took me to the setting menus where the software update option , IT IS NOT GREYED OUT!! LOL I'm confused. I did the check for update but it says my tv is up to date!

Any way , I do not know how these things happened. I will download the firmware and try update it via USP.

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Maridkhairullah
Constellation

Re: Q6FN remote control "Home" button not bringing anything up.

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I figured it out, software update option will be greyed out if go to it while using an app. You have to exit all apps and go to the setting menu,  you will find it active. 

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Duanerice
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

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I have version 1153 .  Tried to update manualy and says I have the latest update.  Any idea how to get 1202?

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Samsung Moderator
Samsung Moderator

Re: Q6FN remote control "Home" button not bringing anything up.

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@Maridkhairullah, thanks for keeping us posted. @Duanerice, you will have to download the update to a USB drive to update manually. If you need assistance with updating, send us a private message to the link.

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Duanerice
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

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Hi all, just reporting back.  I have not been able to manually download the firmware but, I have not had any problems since I reset the TV last week.  Home menu comes up like it should.  Crossing my fingers that this will be the fix.  

enjoy

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user28GRI7jGtd
Astronaut

Re: Q6FN remote control "Home" button not bringing anything up.

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Any idea what could have fixed it for you? Km having the same issue with Q6

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