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Maridkhairullah
Constellation

Re: Q6FN remote control "Home" button not bringing anything up.

Thank you for replaying.

I got this TV yasterday after they replace the other Q8. I thought it will update automatically.  Anyway , I have tried manually updating but there is no updates, then I had to reset the whole to TV to the smart hub menu working again, now, I see that new firmware available but my tv update option is greyed out! What happened ? 

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Samsung Moderator
Samsung Moderator

Re: Q6FN remote control "Home" button not bringing anything up.

@Maridkhairullah, Have you reconnected to your internet? If you the update stays grey out you may have to update via USB drive.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Maridkhairullah
Constellation

Re: Q6FN remote control "Home" button not bringing anything up.

So, after seeing the "update and self diagnose "

Options are greyed out, I checked the the user manual on tv and went to software update, its says to go and check the updates manually,  which I know that, BUT!! When I press the right arrow on the remote it gives me an option"try it" so I selected it. It took me to the setting menus where the software update option , IT IS NOT GREYED OUT!! LOL I'm confused. I did the check for update but it says my tv is up to date!

Any way , I do not know how these things happened. I will download the firmware and try update it via USP.

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Maridkhairullah
Constellation

Re: Q6FN remote control "Home" button not bringing anything up.

I figured it out, software update option will be greyed out if go to it while using an app. You have to exit all apps and go to the setting menu,  you will find it active. 

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Duanerice
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

I have version 1153 .  Tried to update manualy and says I have the latest update.  Any idea how to get 1202?

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Samsung Moderator
Samsung Moderator

Re: Q6FN remote control "Home" button not bringing anything up.

@Maridkhairullah, thanks for keeping us posted. @Duanerice, you will have to download the update to a USB drive to update manually. If you need assistance with updating, send us a private message to the link.

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Duanerice
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

Hi all, just reporting back.  I have not been able to manually download the firmware but, I have not had any problems since I reset the TV last week.  Home menu comes up like it should.  Crossing my fingers that this will be the fix.  

enjoy

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user28GRI7jGtd
Astronaut

Re: Q6FN remote control "Home" button not bringing anything up.

Any idea what could have fixed it for you? Km having the same issue with Q6

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LoopBak
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

Why is there an update for the Q8FN but not the Q6FN as the symptoms seem identical for both TVs? I still haven't seen an update for the Q6FN to fix my issue and it's been over a month since I contacted Samsung Support and they said a fix was on the way. These are premium TVs, especially the 8, and should not be having issues like this. Please advise on an ETA for a software update to the Q6FN. 

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user58L7nNT3lz
Astronaut

Re: Q6FN remote control "Home" button not bringing anything up.

I am currently seeing the same problem on my Q6FN65. I purchased in Nov 2018. Just having the issue today Jan 2019.

 

Resetting the smart hub required me to go through the setup process and re-login to all my apps which is  huge inconvenience.

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