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userlU6GzpQHMf
Cosmic Ray

Re: Q6FN remote control "Home" button not bringing anything up.

Can you try to see if TV is now receiving 1202? My Q7 just updated from 1153 to 1202 over the net without using USB update method.

 

When issue occurs, is TV connected to network? Also, for those who are still seeing the issue, when you power on the TV, does the row of apps (Home) appear automatically?

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userYtou7Y2vgs
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

purchased q6fn mid jan 2019, got delievered 9th of feb, with in 9 hours the home button stopped work and i cant even access the home from voice commnad.. contacted samsung and they did a reset (which i already di cause im not stupid) and same thing came up, i can use voice to access netflix and change hdmi's but thats not the point. what a joke how come i look this tv up before i purchase it but none of these forums were seen but now i own it for less then a day and all i read it issues... no new issues either but stuff thats over a year old

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joe2000gt
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

I just started seeing this issue as well after the 1202 update. Has a fix been discovered yet? Resetting smart hub has not resolved the issue (even temporarily) for me.
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userGcuj0eH9ly
Astronaut

Re: Q6FN remote control "Home" button not bringing anything up.

I'm having the same issue now, first time and bought the tv Black Friday weekend. Had to use voice commands to reset the tv.

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userHXnRxOAR75
Constellation

Re: Q6FN remote control "Home" button not bringing anything up.

We lost home button and thus the home screen this week also. Last Sunday everything was working but when we opened tv this Wednesday it opens on TVPlus and can't go anywhere from there. Tried both the remote and SmartThings app, but nothing.

 

Really nice TV, but more or less useless as TV right now. Considering of returning it.

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userXNL0IIew0R
Constellation

Re: Q6FN remote control "Home" button not bringing anything up.

New TV Q6FN 49 in Europe, had it for few days, same problem from day one.

 

I tried everything, factory reset, smart hub reset, that smart things app... smart hub won't show after turning tv on. The only way to force it to work is to push ambient button on remote, tv than goes into ambient mode, than after pressing home button few times it will exit ambient mode and show smart hub.

 

This problem is very frustrating and time consuming to troubleshoot. Very disappointing to read all of this and what seems to be such a wide spread problem for such expensive tvs.

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userUw0a9lfacI
Constellation

Re: Q6FN remote control "Home" button not bringing anything up.

Same story here with home button not working at all.  Completely disappointing to have bought this and am unable to actually reset the TV myself!  Reset is grayed out and I must rely on somebody at Samsung to maybe oneday respond to the service request I sent in from the TV.  In theory they can reset it over the internet.  They're never going to call, I know it.  So I'm scouring the web to find how others might have been able to reset it.  For gosh sakes, my little $30 Raspberry Pi has a reset pin - why can't a $1200 smart TV?   Are they really so confident that only they know how to reset a computer?  Terrible design choice.  

FWIW, the trouble seemed to begin when I got a replacement DVR from Spectrum.  The new device wasn't recognized by the TV at first.  Later it figured out what was going on and wanted to add it again.  It offered to skip some of the setup and conginue using previous Spectrum settings, which I agreed to.  I should have said no start over from scratch.  Then weird things started happening, like the sound bar was no longer being recognized by the TV.    This is a service outage problem for Samsung!  I hope there are some fires lit in their dev centers to figure this out ASAP.  Meantime, I have no idea how I would even get a patch into this device.  I think for the home button, its all over.  Probably will have to return to Costco.  Not interested in the whole charade of changing remotes and waiting for weeks.  

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userYtou7Y2vgs
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

my current experince with samsung support with this issue
we'll escalate you to level 2
we'll escalate you to level 3
we'll escalate you to level 4
misses the level 4 phone call so have to start again because there is no direct line to any level department so now im back to level 2
ive reset tv twice, done a factory reset, paired and checked tv remote 3 times also checked bluetooth signal and changed batteries, gotten mixed signals about current update for tv, got told that 1202.3 was the current one then next call told me it wasnt then a live chat convo told me it was but i checked and confirmed tv had 1202.3 update using usb stick. today recieved a call about fixing my remote which has already been resolved 3 days ago. heres an idea samsung stop passing me onto other people who dont know how to fix the tv and just send someone to fix it or take your malfunctioning product back and replace it. better yet fix your bluetooth/firmeware problesm that seem to be affecting multple products

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userYtou7Y2vgs
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

after about an 2 hours on the phone with samsung i finally got someone from there level 2 department that was able to tell me for my tv Q6 65" fn that the update on there site isnt the current update which is 1202.3, he confirmed he is sending me a usb with update 1209.1 which isnt currently on their site as of yet. hopefully this sorts the problem and hope this helps some people with similar tv's once usb arrives i will confirm if the issue is fixed, also the operator confimred they are very aware of this issue from these forums so hopefully they are def looking into it

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LoopBak
Asteroid

Re: Q6FN remote control "Home" button not bringing anything up.

I had the version prior to 1202.3 and still had problems. 1202.3 was released on Dec. 20. I don't think they confirmed this remote home button issue was a problem soon enough to include it in that release. That being said, I wish they would push an update to fix this already. It's ridiculous!! I'm not likely to purchase another Samsung TV again. There is far too much competition out there to have to deal with this sort of thing. If they really valued their customers an update would have been made available very shortly after the issue was brought to their attention.

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