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Original topic:

Q80R Remote Buttons Register Twice

(Topic created on: 11/22/20 6:25 PM)
usermTjQgM72oq
Constellation
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Qled and Frame

Every time I press a button on my remote the buttons register twice.  Meaning if I'm on the home screen and press the left button to go to an icon it'll move to the left twice and go past the icon I was trying to select.  This is incredibly annoying.

 

Is there any way to fix this?

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SamsungLou
Samsung Moderator
Samsung Moderator
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Qled and Frame

I will be happy to look in to this for you. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungLou
Samsung Moderator
Samsung Moderator
Options
Qled and Frame

I will be happy to look in to this for you. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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user1YsWsr9O9P
Astronaut
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Qled and Frame

I have the exact same problem with mine and I was asked to send all the informations to the customer service for a replacement... which I did since nov 16th and still no answer... :\

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WolfZombie
Constellation
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Qled and Frame

Was there a resolution for this? I am having the same issue with a newly purchased q7dt.

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