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Original topic:

Q80a sound drops out back to TV speaker briefly.

(Topic created: 09-27-2021 04:17 AM)
user9wm0zfBHbF
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Just got a new 65' q80a and occasionally the sound drops out to my Sonos Beam soundbar. The beam is still responding via the Sonos app so I don't think it's the Beam and it's been working fine on my previous Samsung TV,  but new TV stops driving to it intermittently and goes back to TV speaker before resuming a few seconds later. It's connected via ARC/HDMI .

Any ideas?

 

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SamsungLarry
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Qled and Frame

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01109856/

I know it says no sound but give the steps a try. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLarry
Community Manager
Community Manager
Options
Qled and Frame

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01109856/

I know it says no sound but give the steps a try. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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