Original topic:

Q80t brightness control not working

(Topic created: 10-14-2021 06:25 AM)
boostm3
Constellation
Options
Qled and Frame

My problem seems unique as I cant find anything on line that addresses it.. My QN75Q80TAFXZA was purchased less than 2 months ago.  After about 5 wks it developed a 'shadow' across part of the screen.  Samsung's warranty contractor, Asurion, replaced the panel, and that issue was fixed. However, I now have this very strange problem.  The Brightness control under Expert Settings is not working, ie, the 0 setting produces the same brightness as the 50 setting.. All eco and intelligent settings are off.    

Question: is your brightness control working?    I talked to a Samsung supervisor yesterday who arranged for one more service call in an attempt to fix this, but if this doesnt work, Ill have to request a replacement either through Amazon or Samsung.

Thoughts?

0 Likes
1 Reply
908988-2510
Astronaut
Options
Qled and Frame
Samsung.com-86714
0 Likes