cancel
Showing results for 
Search instead for 
Did you mean: 
userOX2SN2AZbE
Constellation

Q8FN backlight doesn't come on sometimes

This is my 2nd Q8FN 55" TV and both occasionally do not fully turn on. ILooking very closely at the TV, I can see that the LCD is on and hear the power-on chime but the backlight doesn't always come on. I have to unplug the TV or hold the power button to reset the TV. The backlight then powers on as usual and I can see the menu system. But I na few hours or the next day the same thing happens. Is this systematic ie. a model wide problem? Manually updating to the latest firmware did not help the issue.

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Q8FN backlight doesn't come on sometimes

Does this occur on all sources and inputs? What is the current software version?

Reply
Loading...
userOX2SN2AZbE
Constellation

Re: Q8FN backlight doesn't come on sometimes

This is the built in "smart" TV functionality, there are no external sources plugged into the TV. My current software version is 1202.3
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Q8FN backlight doesn't come on sometimes

Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
userKvDMOh8tMH
Constellation

Re: Q8FN backlight doesn't come on sometimes

Have the same issue 75" q8f two week old started couple days after purchase.. In plug and plug back in works until a day or two later the again.. Was there a sokution? Thank You

Reply
Loading...