I have a QN55Q8FNB television.
Every morning when when I turn on the television, the YouTube app will not function.
All other apps apps function correctly and YouTube works if I access it through the Tizen browser.
To correct the problem, Customer Service has had me unplug the tv and reset the Smart Hub.
Either action cures the fault - for 1 day. The next day I must perform another reset.
Today, Customer Service changed my DNS from the default 0.0.0.0 to 184.108.40.206. I don’t know why that would help, but we’ll see.
I believe this started happening just after installing firmware update 1251.
Anyone else with this issue?
Solved! Go to Solution.
A contributor on another site commented that the YouTube app was updated on April 30, 2019.
I have not not been able to verify that, but it is interesting to me that rev 1251 and a YouTube app rev arrived at roughly the same time.
I too purchased my Q8FN in April.
I have a QN55Q8FNBXZA television.
Firmware is rev
i purchased the television from Amazon on April 3, 2019.
Today is the sixth day in a row that the YouTube app has failed.
This is a known issue and is being discussed on other online forums.
I believe this indicates that there is an issue between the YouTube app and Samsung’s Tizen OS.
Both the YouTube app and Samsung’s OS were updated in the past 3 weeks.
Today, I reset the network and 9 minutes later the YouTube app began to work again.
I don’t think the network reset solve the problem, but something did.
Customer Support initially instructed me to contact YouTube, then assisted me himself (or herself).
I looked online, there is no way for me to contact YouTube.
Samsung must have a method of communicating with YouTube.
Samsung designed and built the television I bought.
Samsung designed the Tizen OS.
I think someone at Samsung would want to contact YouTube to help their customers (which would include me).