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Q90R Wavy reflection

(Topic created: 08-02-2020 08:56 PM)
Dolfnsoul
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Qled and Frame

I just got my 75" Q90R last week and I noticed that the reflection on the screen is wavy. It looks like the screen has a curve to it. Very strange. Is this because of the anti glare coating? My old plasma had a mirror like reflection that was literally a reflection. Anyone else notice this? Is it possible my screen is warped?

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SamsungTam
Samsung Moderator
Samsung Moderator
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Qled and Frame

The next step would be to have a service tech come out to see what’s going on with the unit. Below are some service options available for you: 


- Since the unit was recently purchased, you can check with your retailer on their return/exchange process.


- If you have an extended warranty you can reach out to them to have service set up.


- Or you can private message with your serial number to have service set up. http://bit.ly/2tCGnGK


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungTam
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Is it possible to show a picture of the symptoms you're experiencing? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Dolfnsoul
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Q90R Wavy reflection.jpgQ90R Wavy reflection 2.jpgMiddle of screen seems to have a distorted reflection. Do they all look like that or is this a defect? I've had some issues getting 4K content to look clear. Could that be why? I'll contact support if I need to .

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SamsungTam
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I can look into this further for you if you provide me with your full model code. How long have you had the unit? How long has this issue be occurring?

 

 

 

 

 

 


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Dolfnsoul
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OK...it's 

QN75Q90RAFXZAWM.
It was delivered on 7/24/20.
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SamsungTam
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This model number isn't registering in the system. Are you located in the U.S?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Dolfnsoul
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Sorry...the model number is:

QN75Q90RAFXZA 

The WM on the end stands for Walmart. 

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Solution
SamsungTam
Samsung Moderator
Samsung Moderator
Options
Qled and Frame

The next step would be to have a service tech come out to see what’s going on with the unit. Below are some service options available for you: 


- Since the unit was recently purchased, you can check with your retailer on their return/exchange process.


- If you have an extended warranty you can reach out to them to have service set up.


- Or you can private message with your serial number to have service set up. http://bit.ly/2tCGnGK


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context