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Asteroid

QLED 55”Q60R hears me and responds. Why does it do this? How do I turn this off?

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Samsung Moderator
Samsung Moderator

Re: QLED 55”Q60R hears me and responds. Why does it do this? How do I turn this off?

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In the user manual on page 126, it will show you how to turn off the voice command.

http://downloadcenter.samsung.com/content/UM/201909/20190919132100565/MUSATSCR-4.0.0_EM_MUSE_USA_ENG...


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Samsung Moderator
Samsung Moderator

Re: QLED 55”Q60R hears me and responds. Why does it do this? How do I turn this off?

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It sounds like you may be using the voice features on the television.  


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Asteroid

Re: QLED 55”Q60R hears me and responds. Why does it do this? How do I turn this off?

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How do I turn that off?

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Samsung Moderator
Samsung Moderator

Re: QLED 55”Q60R hears me and responds. Why does it do this? How do I turn this off?

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We can look into that.  Could you provide the full model of the television? 


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Asteroid

Re: QLED 55”Q60R hears me and responds. Why does it do this? How do I turn this off?

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Model # QN55Q60RAFXZA

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Samsung Moderator
Samsung Moderator

Re: QLED 55”Q60R hears me and responds. Why does it do this? How do I turn this off?

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In the user manual on page 126, it will show you how to turn off the voice command.

http://downloadcenter.samsung.com/content/UM/201909/20190919132100565/MUSATSCR-4.0.0_EM_MUSE_USA_ENG...


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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