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Original topic:

QLED Q7F displays a white picture for a split second!! Randomly

(Topic created on: 4/30/18 4:45 AM)
usertfv6doZ4MO
Cosmic Ray
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My tv is brandnew. When i am connected to my xbox one x. Every 4-6 of use i will see the screen flash intermittently and back to normal. It happpens sooooo fast.      I have tried two different xbox one x units. Both outputing at 4k 60z. 10bit.   I have tried two different brandnew hdmi cables designed specifically for the one x.  I have tried different ports on the one connect.  

What do you guys think this is?   Audio does not get interrupted.

 

I plan on testing to see if the powerstrip/surge protector i am using is bad. I ordered a very expensive surge protector with filter to reduce noise.      I am planning on turning off uhd hdr.   I plan on testing the xbox at 1080p and then testing my old xbox one .   This will probably all take a week at least cause its very hard to replicate the flash

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StungSum
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I am having the same exact problem on my brand new Samsung 55 inch HD television. They asked me to unplug it from a surge protector and plug directly into the wall. That did not stop these bright flashes which look like someone taking a photo with their flash on. It looks like a lightning strike on the TV. Any and all replies will be greatly appreciated

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If you're still within you're return window exchange it. It dealt with this exact issue for a year....and I tried literally everything. I was even in contact with a Samsung software engineer regarding the flash. It was never resolved. I ended up getting a different model. Trust me. You won't be able to fix it

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StungSum
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Unfortunately Bj’s does not carry this model any longer and it will be up to management to give me a model comparable to what I paid. It was $1200 originally and I got it at a great price for 39 unfortunately Bj’s does not carry this model any longer and it will be up to management to give me a model comparable to what I paid. It was $1200 originally and I got it for $599! No way am I going to get a TV as good as this one is supposed to be for $599. I am the one that’s the loser!
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StungSum
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 I’m trying to get them to do that for me but they’re making me jump through hoops, run through sticker bushes as well as hot coals! LOL. Can’t even start a service ticket because they don’t offer service in my area. A pop up window came up during my attempt. Called customer service and went through the gamut with them. Have to EFax copies of everything except my birth certificate to get a response from anybody! I will never purchase a Samsung product again !!

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StungSum
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Me too! Mine is only 3 months old and it started immediately. I have the UN 55MU 800 series. I was told to never plugged into a surge protector because there’s a built-in surge protector already in the TV. After reading through some of the post I discovered Sam song has been sending connect box replacements out to certain people. Samsung also says my TV is out of warranty even though I’ve only had it for three months! Evidently the manufacture date has a lot to do with what they have in their system and when a customer purchases a specific TV. Tried to set up a service ticket and a pop-up interrupted me and would not let me continue with my information stating that they do not offer service in my area. Now I’m doing the running around and jumping through hoops! I’ve had each arts as well as live phone calls. Reset everything, reconnected everything switched out cables etc.! This is a nightmare! The TV I purchased from Bj’s is no longer available. Originally it cost $1200 and I paid $599 for it. Samsung says it’s up to the store to decide what they will do for me. We all know what that means! I am the loser!!
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Ok, so got a white flash when watching Batman Begins 4k blu Ray last night. Seems to happen more frequently with 4k blu rays then games. I also got a black screen tear and minor pixelating when watching this movie a couple of nights ago. This is definitely a software issue on the TVs end. I had these same issues with my PS4 pro. I also get split second audio dips which I also did with the pro. If Samsung were to get their head out of their asses, they could easily resolve these issues with a tv firmware update. Come on already! If not, give me a full refund so I can get a different brand tv that doesn’t throw off glitches like this. 

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userl1tqK6ZOpY
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I also have this exact same problem. I have a 55" MU7000. Samsung refuse to do anything about it. I am sending my Xbox One X back to Microsoft for "repair", once I get it back and inevitably the TV still has the same issue I will be pushing Samsung harder. I'm super disappointed with Samsung and their customer service at this point.

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I wouldnt even bother. The one X is prefectly fine. My base PS4 flashes also along with my One X. Flashes are much more faint and subtle on the PS4, but i contribute that to it being a 1080p device. Still happens on both devices tho meaning its the tv.

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Oh never mind. Read your comment wrong. The proof is the fact that several people are having this issue with various devices. It’s a Samsung software issue, and they don’t even bother looking into it. “Will forward issue accordingly” Thats the response I’ve gotten a couple of times. They keep offering to send a tech to the house. That doesn’t solve a software bug. Never again will I buy a Samsung. Btw, many times the flashes aren’t just white but different colors.

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userecG6w5FzCG
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@userA340TQVDsq wrote:

Oh never mind. Read your comment wrong. The proof is the fact that several people are having this issue with various devices. It’s a Samsung software issue, and they don’t even bother looking into it. “Will forward issue accordingly” Thats the response I’ve gotten a couple of times. They keep offering to send a tech to the house. That doesn’t solve a software bug. Never again will I buy a Samsung. Btw, many times the flashes aren’t just white but different colors.


Hi all was curious about this issue recieved a replacement q8f on weds and I'm getting red line flashes. White and yellow screen flashes and my screen blacked out for 2 seconds or so.

 

Also seen to have a lot of banding in games hdr or non hdr but mainly hdr

 

What's the issue here sure didn't see it on my ks tv

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