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12-05-2017 04:26 PM in
Qled and FrameMy tv is brandnew. When i am connected to my xbox one x. Every 4-6 of use i will see the screen flash intermittently and back to normal. It happpens sooooo fast. I have tried two different xbox one x units. Both outputing at 4k 60z. 10bit. I have tried two different brandnew hdmi cables designed specifically for the one x. I have tried different ports on the one connect.
What do you guys think this is? Audio does not get interrupted.
I plan on testing to see if the powerstrip/surge protector i am using is bad. I ordered a very expensive surge protector with filter to reduce noise. I am planning on turning off uhd hdr. I plan on testing the xbox at 1080p and then testing my old xbox one . This will probably all take a week at least cause its very hard to replicate the flash
Solved! Go to Solution.
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09-03-2018 10:29 AM (Last edited 09-03-2018 11:09 AM ) in
Qled and FrameMods Any word if next software update will fix the White flash or other colors flashing with 2017 QLED Models? Had tech out back in March of 2018 and said TV was fine. Model I have is QN55Q7FAMFXZA. The flash is almost like camera flash in the middle of the screen that can happen at any moment and apparently I'm not the only customer with 2017 QLED TVs with this issue. Would Samsung replace with newer model even I had the tech out and said tv was fine? My Warranty ends Oct 14 2018. Thank you
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09-03-2018 11:47 AM in
Qled and Frame@timstack: I apologize, we are unable to speculate on future updates.
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09-11-2018 03:10 PM in
Qled and FrameI'm experiencing this issue as well. I spoke with Samsung support, but the person I spoke to had no idea this issue existedm
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09-11-2018 03:13 PM in
Qled and Frame
@JLegend wrote:I'm experiencing this issue as well. I spoke with Samsung support, but the person I spoke to had no idea this issue existedm
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09-11-2018 03:14 PM in
Qled and Frame- Mark as New
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09-11-2018 03:14 PM in
Qled and Frame- Mark as New
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09-11-2018 03:14 PM in
Qled and Frame
@userlUlnI6GM3f wrote:@JLegend wrote:
@JLegend wrote:I'm experiencing this issue as well. I spoke with Samsung support, but the person I spoke to had no idea this issue existedm
I'm experiencing this issue as well. I spoke with Samsung support, but the person I spoke to had no idea this issue existedm
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10-19-2018 05:22 PM in
Qled and FrameAre 2017 Q7F customers still having this issue?
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10-22-2018 07:45 PM in
Qled and FrameI’m having the issue with random flashes of White/Green/Pink and more recently some frame rate lag on various devices (PS4, Xbox One S, DirectTV DVR)
Definitely not buying another Samsung TV after this.
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10-23-2018 05:16 AM in
Qled and FrameThe red flash happens towards the lower left button of screen if this helps the people that look into issues with software.

