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Galaxy

Re: QLED Q7F displays a white picture for a split second!! Randomly

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Mods Any word if next software update will fix the White flash or other colors flashing with 2017 QLED Models? Had tech out back in March of 2018 and said TV was fine. Model I have is QN55Q7FAMFXZA. The flash is almost like camera flash in the middle of the screen that can happen at any moment and apparently I'm not the only customer with 2017 QLED TVs with this issue. Would Samsung replace with newer model even I had the tech out and said tv was fine? My Warranty ends Oct 14 2018. Thank you 

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Supernova

Re: QLED Q7F displays a white picture for a split second!! Randomly

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@timstack: I apologize, we are unable to speculate on future updates. 

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Asteroid

Re: QLED Q7F displays a white picture for a split second!! Randomly

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I'm experiencing this issue as well. I spoke with Samsung support, but the person I spoke to had no idea this issue existedm

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Constellation

Re: QLED Q7F displays a white picture for a split second!! Randomly

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@JLegend wrote:

I'm experiencing this issue as well. I spoke with Samsung support, but the person I spoke to had no idea this issue existedm


 

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Constellation

Re: QLED Q7F displays a white picture for a split second!! Randomly

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@JLegend wrote:

I'm experiencing this issue as well. I spoke with Samsung support, but the person I spoke to had no idea this issue existedm


@JLegend wrote:

I'm experiencing this issue as well. I spoke with Samsung support, but the person I spoke to had no idea this issue existedm


 

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Constellation

Re: QLED Q7F displays a white picture for a split second!! Randomly

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Constellation

Re: QLED Q7F displays a white picture for a split second!! Randomly

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@userlUlnI6GM3f wrote:


@JLegend wrote:

I'm experiencing this issue as well. I spoke with Samsung support, but the person I spoke to had no idea this issue existedm


@JLegend wrote:

I'm experiencing this issue as well. I spoke with Samsung support, but the person I spoke to had no idea this issue existedm


 


 

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Galaxy

Re: QLED Q7F displays a white picture for a split second!! Randomly

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Are 2017 Q7F customers still having this issue?

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Asteroid

Re: QLED Q7F displays a white picture for a split second!! Randomly

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I’m having the issue with random flashes of White/Green/Pink and more recently some frame rate lag on various devices (PS4, Xbox One S, DirectTV DVR)

 

Definitely not buying another Samsung TV after this.

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Galaxy

Re: QLED Q7F displays a white picture for a split second!! Randomly

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The red flash happens towards the lower left button of screen if this helps the people that look into issues with software. 

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