Interesting. I have another one connect box I can try. The one I’m using now is the one that Samsung sent me when I was getting the blackouts with the PS4 pro. Don’t remember if the flashes started before or after I swapped it out. Let me try this as well
Wow! That may be it. I didn’t change the box yet, but I just watched Spider Man Homecoming in 4k, and two flashes within an hour. I noticed it happens much more frequently with 4k blu rays then in games or regular blu rays.
How come this doesn’t happen with regular tv? The one connect box is still be utilized? I cant understand it.
Hello everyone. I am having a similar flickering problem on my Q7F, though not quite a white flicker. It looks like this: https://www.youtube.com/watch?v=F6vSjmL-Qek . It happens when I am playing my Xbox One X, not as frequent as in that video, but it does happen randomly. This includes both the split-second flickers and the 2 second black-outs with the glitchy lines/artifacts.
Xbox is running 4K, 10-bit, all video options Allowed (minus 3D, of course). TV is in Game Mode, HDMI-CEC enabled, HMDI UHD Color is enabled only on the HDMI port my Xbox is pugged into.
I don't even need to be playing a game, the flickers occur even in the dashboard. The frequency is very random, sometimes I can get 4 flickers in 3 minutes, other times it won't flicker once for hours, but nonetheless, it never goes completely away. One day, one of those longer black-outs lead to a full restart of the TV by itself, showing the Samsung QLED logo upon startup. I even hooked up my older Xbox One to this TV (1080p) and the flickering is still there.
This problem does not happen whatsoever on another 4K TV (a 2015 LG without HDR).
I tried a whole bunch of various changes, both hardware and software, both on my console and the TV for almost two months and I've had enough. I am having the whole set sent into service and hopefully it comes back working perfectly... this is unacceptable by all means.
EDIT: Got this problem sorted with a main board replacement inside the One Connect box. Only solution, as far I can see.
So had the tv running for like 8 hours no flashes after samsung replaced my one connect box. I will update in 3 days if the problem comes back. But i truly think the problem has been solved
So, it's been a couple of months...have you had any flashes since changing the One Connect box?
I spent last night troubleshooting with Samsung and have a new One Connect box on the way, I'm hoping it solves the random flash issue.
That’s really weird because replacing the box didn’t solve the issue for me. Neither did having my TV serviced or hdmi cables swapped out. There is someone else on the forums that is having the same issue even after replacing the one connect box. I think it’s a firmware issue on my end
Hi, thanks for following up. I’m having the same problem and also get loud short “boom” sounds from my sound bar — similar to the white flashes but in sound (like when you unplug an electric guitar and oh get the “whomp” pulse).
Did you go through Samsung support, or through your retailer, to get the Connect box replaced?