cancel
Showing results for 
Search instead for 
Did you mean: 
StungSum
Cosmic Ray

Re: QLED Q7F displays a white picture for a split second!! Randomly

JUMP TO SOLUTION

I am having the same exact problem on my brand new Samsung 55 inch HD television. They asked me to unplug it from a surge protector and plug directly into the wall. That did not stop these bright flashes which look like someone taking a photo with their flash on. It looks like a lightning strike on the TV. Any and all replies will be greatly appreciated

Reply
Loading...
userNOCpZhd0jA
Cosmic Ray

Re: QLED Q7F displays a white picture for a split second!! Randomly

JUMP TO SOLUTION

If you're still within you're return window exchange it. It dealt with this exact issue for a year....and I tried literally everything. I was even in contact with a Samsung software engineer regarding the flash. It was never resolved. I ended up getting a different model. Trust me. You won't be able to fix it

Reply
Loading...
StungSum
Cosmic Ray

Re: QLED Q7F displays a white picture for a split second!! Randomly

JUMP TO SOLUTION
Unfortunately Bj’s does not carry this model any longer and it will be up to management to give me a model comparable to what I paid. It was $1200 originally and I got it at a great price for 39 unfortunately Bj’s does not carry this model any longer and it will be up to management to give me a model comparable to what I paid. It was $1200 originally and I got it for $599! No way am I going to get a TV as good as this one is supposed to be for $599. I am the one that’s the loser!
Reply
Loading...
StungSum
Cosmic Ray

Re: QLED Q7F displays a white picture for a split second!! Randomly

JUMP TO SOLUTION

 I’m trying to get them to do that for me but they’re making me jump through hoops, run through sticker bushes as well as hot coals! LOL. Can’t even start a service ticket because they don’t offer service in my area. A pop up window came up during my attempt. Called customer service and went through the gamut with them. Have to EFax copies of everything except my birth certificate to get a response from anybody! I will never purchase a Samsung product again !!

Reply
Loading...
StungSum
Cosmic Ray

Re: QLED Q7F displays a white picture for a split second!! Randomly

JUMP TO SOLUTION
Me too! Mine is only 3 months old and it started immediately. I have the UN 55MU 800 series. I was told to never plugged into a surge protector because there’s a built-in surge protector already in the TV. After reading through some of the post I discovered Sam song has been sending connect box replacements out to certain people. Samsung also says my TV is out of warranty even though I’ve only had it for three months! Evidently the manufacture date has a lot to do with what they have in their system and when a customer purchases a specific TV. Tried to set up a service ticket and a pop-up interrupted me and would not let me continue with my information stating that they do not offer service in my area. Now I’m doing the running around and jumping through hoops! I’ve had each arts as well as live phone calls. Reset everything, reconnected everything switched out cables etc.! This is a nightmare! The TV I purchased from Bj’s is no longer available. Originally it cost $1200 and I paid $599 for it. Samsung says it’s up to the store to decide what they will do for me. We all know what that means! I am the loser!!
Reply
Loading...

Re: QLED Q7F displays a white picture for a split second!! Randomly

JUMP TO SOLUTION

Ok, so got a white flash when watching Batman Begins 4k blu Ray last night. Seems to happen more frequently with 4k blu rays then games. I also got a black screen tear and minor pixelating when watching this movie a couple of nights ago. This is definitely a software issue on the TVs end. I had these same issues with my PS4 pro. I also get split second audio dips which I also did with the pro. If Samsung were to get their head out of their asses, they could easily resolve these issues with a tv firmware update. Come on already! If not, give me a full refund so I can get a different brand tv that doesn’t throw off glitches like this. 

Reply
Loading...
userl1tqK6ZOpY
Constellation

Re: QLED Q7F displays a white picture for a split second!! Randomly

JUMP TO SOLUTION

I also have this exact same problem. I have a 55" MU7000. Samsung refuse to do anything about it. I am sending my Xbox One X back to Microsoft for "repair", once I get it back and inevitably the TV still has the same issue I will be pushing Samsung harder. I'm super disappointed with Samsung and their customer service at this point.

Reply
Loading...

Re: QLED Q7F displays a white picture for a split second!! Randomly

JUMP TO SOLUTION

I wouldnt even bother. The one X is prefectly fine. My base PS4 flashes also along with my One X. Flashes are much more faint and subtle on the PS4, but i contribute that to it being a 1080p device. Still happens on both devices tho meaning its the tv.

Reply
Loading...

Re: QLED Q7F displays a white picture for a split second!! Randomly

JUMP TO SOLUTION

Oh never mind. Read your comment wrong. The proof is the fact that several people are having this issue with various devices. It’s a Samsung software issue, and they don’t even bother looking into it. “Will forward issue accordingly” Thats the response I’ve gotten a couple of times. They keep offering to send a tech to the house. That doesn’t solve a software bug. Never again will I buy a Samsung. Btw, many times the flashes aren’t just white but different colors.

Reply
Loading...
userecG6w5FzCG
Constellation

Re: QLED Q7F displays a white picture for a split second!! Randomly

JUMP TO SOLUTION

@userA340TQVDsq wrote:

Oh never mind. Read your comment wrong. The proof is the fact that several people are having this issue with various devices. It’s a Samsung software issue, and they don’t even bother looking into it. “Will forward issue accordingly” Thats the response I’ve gotten a couple of times. They keep offering to send a tech to the house. That doesn’t solve a software bug. Never again will I buy a Samsung. Btw, many times the flashes aren’t just white but different colors.


Hi all was curious about this issue recieved a replacement q8f on weds and I'm getting red line flashes. White and yellow screen flashes and my screen blacked out for 2 seconds or so.

 

Also seen to have a lot of banding in games hdr or non hdr but mainly hdr

 

What's the issue here sure didn't see it on my ks tv

Reply
Loading...