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QLED TV Will not power on

(Topic created: a month ago)
InnRHbr
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Qled and Frame

My QLED Model QN65Q8FNBFZXA will not power on and the red LED light is off. This first happened not quite 2 weeks ago. We had used the TV the night before and the next morning it would not power on. We contacted Samsung support and a technician came and replaced the main control board. The TV worked for the remainder of the day but again, the next morning the unit would not power on and the LED light was out. We contacted Samsung again and again the technician identified the problem as the main control board. This was replaced again. He also recommended that we leave our cable box and external speakers disconnected just to rule them out as a possible problem. We did this and the unit functioned mostly normally during the day. I turned it off and on a few times without a problem until last night when the TV briefly would not respond to the remote but I was able to power it on manually and the remote did work to change Apps etc. This morning we tried to turn the unit on and again no power and no standby lights.  The TV is no longer under warranty although the new control board is under warranty for three more months. It should go without saying that we have tried all the recommended reset procedures (unplugging, holding power buttons, etc.) I would appreciate any ideas

Thanks

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SamsungCaleb
Samsung Moderator
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My apologies can you please try again you can use the link below to message me direclty also can I have a picture of the message? 

https://bit.ly/33nV7pS


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SamsungTam
Samsung Moderator
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Hello! I do apologize for the inconvenience this has caused. Can you provide me with a ticket number from your previous repair work?  I would love to look into it further for you.  


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InnRHbr
Constellation
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Ticket number: *****

Thanks ver much!

 

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SamsungCaleb
Samsung Moderator
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My apologies can you send me a private message with your full model number and serial number and your most recent ticket number? 


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InnRHbr
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I have tried to send a private message as requested. I do not believe it is going through. When I hit send, I get a brief message that says something like "waiting for Samsung community..." and then nothing happens. The message remains on my screen. 

I have tried several times. 

Is there an alternative? 

I can give you my ticket numbers:

First Ticket: <hidden> Second Ticket:<hidden> Model: QN65Q8FNBFXZA Serial: <hidden>

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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Qled and Frame

My apologies can you please try again you can use the link below to message me direclty also can I have a picture of the message? 

https://bit.ly/33nV7pS


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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