I have a 65" Q80R that has supported Dolby Atmos with Netflix so long as Dolby Digital+ is selected in the sound expert settings. Since the recent firmware 1356.2 update I've noticed the sound settings are locked onto Dolby Digital+ when playing Netflix content and Dolby Atmos has gone away and now only 5.1 is available for content where dolby atmos once was. Hooked up to a Q80 soundbar that still supports Atmos from my bluray player with hdmi passthrough but the new tv firmware has taken a step further away from supporting Atmos all together. Huge bummer.
Solved! Go to Solution.
Solved. Months later after coming across an article and searching for a solution, if the tv update has wiped out Dolby atmos option for Netflix, try turning off Dolby atmos compatibility in sound expert setting then go into input signal plus and turn it off on the ARC input (input 4 on Q80R) then turn atmos compatibility back on and then input signal plus back on. Dunno if it has to be in that sequence but I was then able to select Dolby digital + again rather than it being locked and Atmos was again available on Netflix! This is also after the new May update for the Q80R sound bar and I don't know if that matters but this worked for me. Please share.
We were supposed to get eArc update / instead the downgraded our tvs and stole dolby atmos support on Netflix (is it more licensed penny pinching?)
So no dolby vision /atmos and no eArc on my Samsung tvs that cost £5k!
Lg here I come!
This is so freaking frustrating. I have a Q80R too and I just spent 1 hour with Netflix support thinking I had done something to the settings to have this happen. I can confirm the same thing - I only see 5.1 surround sound now - not Atmos like I was seeing earlier. I spent all this money to buy an Atmos soundbar and now have no content for it.
Hey @user8Fxpy4QJoj - I was able to get this to work - I had to turn on the Input Signal Plus in the settings for the HDMI Input that was connected to the HDMI Arc input of the soundbar. Then while in the Netflix app, I went to Sound advanced settings and was able to flip to Dolby Digital + with Atmos Compatibility selected. When I did this and went back to Netflix I could see the titles were all now showing me the Dolby Atmos logo instead of the 5.1 before. Let me know if it works for you.
I am with you. The recent firmware 1356 on Samsung QLED Q80R has removed Dolby Atmos label from all Dolby Atmos supported movies like 6 undergrounds. This is getting frustrated with Samsung as it seems every time they release new firmware update the more they do the more they damage to features! If Samsung are reading this they have not fix this ASAP!
Same here / they've stole atmos support from Netflix / I actually blew £5k on 2 samsung tvs (q90r /q80r) now having to use an external device (xbox) for Netflix!
And where is this poxy eArc update!
I have just been on the online chat with Samsung and they have helped me solve the problem with the TV and soundbar I got this week.
If you have the new software version on your TV and Atmos is not available in the content on Netflix you need to do a Smart Hub reset. I did this and 5.1 content is now showing as Atmos in the Netflix application on the TV.
Settings> Support> Self Diagnosis> Reset Smart Hub
Once you have done this the Home bar will reset which means all of your apps will hve to be re added but when you sign back into Netflix the content will show as Atmos when it is available. I checked this with the movie Extraction and the soundbar was displaying Atmos as well.
The adviser told me to do a Smart Hub reset whenever an app starts playing up.
My setup is;
TV 2019 Q85R
2019 Q80R soundbar
All linked up with standard 10.2Gps HDMI cables
Hope this helps. Spread the word.