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ITman
Constellation

Re: QLED keeps shutting off and on

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Just bought QN75Q7 today and during the setup it keeps rebooting. Very dispointed. The Samsung tech said to take it back to the shop and get another one. The quality control is questionable on these TVs.

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Keller45
Constellation

Re: QLED keeps shutting off and on

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The biggest waste of $3000 ever.  My TV cuts off an on atleast 2 times every minute.  I have tried everything to get it to stay on.  Samsung service basically said oh well.  My only option now it to drive 1.5 hours to a service center and see if they can fix it and charge me alot more money.  I can say without a doubt, that this is the absolute LAST Samsung product I will ever own.

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useru23WRuiaz4
Constellation

Re: QLED keeps shutting off and on

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My t.v. Keeps shutting itself off at random. Then comes right back on.   Also my remote does not work with prompts that come up on the tv.  Using the remote that came with the tv

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Highlighted
Samsung Moderator
Samsung Moderator

Re: QLED keeps shutting off and on

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@ useru23WRuiaz4 I would be happy to look into this for you. Can you please send a private message here: http://bit.ly/2Kq3B5F with the full model and serial numbers of the television? 

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