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userzsS1qHq5Lx
Constellation

Re: QN55Q6FNAFXZA TV Making Popping Noise

I just update tv to 1202.3 firmware and this popping noises are gone. Update your Units guys.

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userB2ZIWMczMh
Constellation

Re: QN55Q6FNAFXZA TV Making Popping Noise

I updated my firmware and the noises are still there. It’s a physical issue with the construction of the TV. A software update wouldn’t fix that 

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ChrisC15
Constellation

Re: QN55Q6FNAFXZA TV Making Popping Noise

It's a really annoying problem. And it's pointless to pack it up to return it if my replacement is going to do the exact same thing. Mine has gone from one pop ever few minutes to every couple seconds. Then it goes away for a few minutes.. then it comes back when it feels like.

 

The TV is only 2 months old in my possession.. how will this affect it long term?? Samsung is not giving us any answers here and I feel this may need a complete product recall. All 2018 models I would consider replacing it with are affected apparently

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Samsung Moderator
Samsung Moderator

Re: QN55Q6FNAFXZA TV Making Popping Noise

@ChrisC15    We are sorry to hear about this. Please send your model and serial numbers to this PM Link, and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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useroSyoXN1xqn
Constellation

Re: QN55Q6FNAFXZA TV Making Popping Noise

New to the thread with a few week old QN75Q7FNAFXZA.

Best Buy Geek Squad came today and stated "coeeficient of thermal expansion" on rear panel. Popping noises from multiple locations around TV and varies in frequency. "Usually" goes away after ~ 15 minutes, but can resurface.

Geek Squad said "no fix" since the back panel is considered "cosmetic" and no tech notice.

$3000 for a popping TV - not happy.

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