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Asteroid

QN65Q8FNB Horizontal and Vertical Lines From Frame-to-Frame

I bought a QN65Q8FNB in March 2019. It has worked flawlessly until tonight. While watching TV, a horizontal line appeared on the TV, stretching from the left frame to the right. Then, 10 minutes later, a vertical line appeared, from the top to the bottom of the frame. These lines appear on every input. They were also there during the picture test. The screen has never been hit or mishandled in any way. I would appreciate any advice on how to get this fixed. Thanks.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: QN65Q8FNB Horizontal and Vertical Lines From Frame-to-Frame

Can you send me a private message with your full serial number and pictures of the symptoms you're experiencing? http://bit.ly/2tCGnGK 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: QN65Q8FNB Horizontal and Vertical Lines From Frame-to-Frame

Thanks, SamsungTam. Private message sent.

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Asteroid

Re: QN65Q8FNB Horizontal and Vertical Lines From Frame-to-Frame

Hi, SamsungTam. Did you receive the message I sent you? Thanks!

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