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useri0ebm9sR22
Cosmic Ray

Re: QN65Q9FNAF - Audio Stutter

Well, the Samsung TV technician came today, without any parts, no new Invisible Cable, or OneConnect Box. We had to re-mount the TV on the wall to turn it on. By the way, this is the same guy that broke the first TV in July, allowing for the current Q9F replacement. Anyway, he accessed the engineering menu, took a few pictures and then left. He was at my home for no more than 10 minutes. I also showed him a video that I recorded of the TV while it was stuttering yesterday. He agreed that this new Q9F has stuttering audio.

 

Here is the best part. He called me 10 minutes later after he left and told me that the Samsung engineers said to set the TV’s sound to “PCM” and that there is nothing more that Samsung can do for me.

 

This TV is only two weeks old, cost $4000, not including the $900 that I paid for the extended warranty and Samsung is telling me to accept the audio flaw, downgrade the sound to 1980s stereo (no Dolby Digital), and deal with it. Wow! I was shocked. By the way, my Samsung case manager told me that this same technician reported back today that the TV is working fine and no defect. He neglected to tell Samsung that he told me to downgrade my sound to PCM. I knew that I should not have allowed back into my home. No integrity. Samsung should hire better third party technicians. This is bad for business. I could have bought a TV for under $2000 with an okay picture and terrible sound if I knew that this Samsung model was sound defective. 2 for 2 Q9F TVs defective in less than four months.

 

I am working with the Samsung case manager to either fix this TV or refund my money. Great picture though.

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userk0vRoTKIrg
Constellation

Re: QN65Q9FNAF - Audio Stutter

I'm really sorry for you. Next time demand to samsung to call another technician . I don't think is  problem of the model , beacuse there aren't many feedbacks about this issue on internet

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Goalasso
Cosmic Ray

Re: QN65Q9FNAF - Audio Stutter

Any update? They are sending me a neew One Connect box

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user9mcoY7WEvr
Astronaut

Re: QN65Q9FNAF - Audio Stutter

This is a Samsung issue... ⭐⭐⭐

It is the TV not your services.

I bought the 49" 2018 Q6F QLED and have the exact same problem, and use the same temporary ''non-fix' as you of changing channels.

I have Dish TV with Comcast internet.

 

I will say that this is my third Samsung TV along with two Tablets. The Q6F is the only Samsung product that I have serious issues with.... Maybe that's why they selling so cheap in comparison to LG.

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useraSLgCZjl37
Constellation

Re: QN65Q9FNAF - Audio Stutter

I have the exact same issue with my 65 Q9FN TV purchased last summer. It comes & goes for no apparent reason & switching channels or turning things off & back on fix it temporarily. I too have tried all the fixes talked about in the 4 pages of this forum & nothing has resolved it. It is definitely a SAMSUNG issue. Lets hope they take it serious & work towards a solution very soon.

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Goalasso
Cosmic Ray

Re: QN65Q9FNAF - Audio Stutter

I just updated to the latest tv software/firmware T-KTM2AKUC-1202.3, BT-S. Has anyone else? I am hoping maybe this will help??!! One can hope anyway..

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userlU6GzpQHMf
Cosmic Ray

Re: QN65Q9FNAF - Audio Stutter

Anyone have a video/recording of the audio stutter issue?

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Knaub
Halo

Re: QN65Q9FNAF - Audio Stutter

I have this problem with my Comcast XG1v4 and my 75” Q9FN. PCM works fine but when I switch the tv to bitstream the audio stutters and is choppy. Changing the channel helps, but it usually comes back. Latest firmware from 12/20/18. Cable box is hooked to the one connect, and using ARC sound to my Yamaha receiver. Bitstream audio from apps in the tv work. Fine. Have tried multiple cable boxes, different cable outlets (I work for Comcast so I know my lines are good). My older (2015-ish) Samsung 4K does not do this with the same box on the same outlet, with the same Yamaha receiver, it just doesn’t have the one connect. Hoping for a resolution, watching cable on this expensive tv is not really possible with the audio this way.

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J_R-15
Asteroid

Re: QN65Q9FNAF - Audio Stutter

Samsung needs to step up to the plate and fix this issue.  Too many people are reporting this stuttering issue for it to be everyone's cable / satellite connection(s) or faulty HDMI cable connections.   They need to have a firmware update that resolves the issue or replace the one connect boxes via a recall.

 

When you purchase an expensive top of the line 4K TV, the vendor should make the audio function correctly.  Using PCM audio should not be the resolution.  

 

Samsung is silent on this issue for way too long.

 

 

 

 

 

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userZWwvqWkPYM
Constellation

Re: QN65Q9FNAF - Audio Stutter

I just bought a QN65Q6FN and I have the same issue. Like others said, it only happens when using bitstream Dolby Digital. I was going to bring back the Soundbar until I saw this thread.  This is really disappointing. 

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