JUMP TO SOLUTION Solved

Original topic:

QN85QN900AFXZA 1. Turns itself Off Browsing Internet & 2. Keeps Switching TV Speakers from AVR

(Topic created: 04-27-2021 02:42 PM)
userMXB7XweU8V
Constellation
Options
Qled and Frame

Hello,

I've had the 85" QN900A since 3/31 and have a couple of repeating problems.

1.  The TV turns itself off when I am using the Internet App.  I've also been able to repeat the turning off problem when using the Youtube app and pausing it.  

2.  TV will start up with sound coming from my Onkyo TX-RZ920 and 5.2.4 speakers and within a few seconds switch to TV speakers.  If I go into the sound menu, I can change Sound Output to Receiver(HDMI) and within a few second it will revert back to TV Speaker.  

As a workaround I go into Expert Settings and turn HDMI-eARC Mode from Auto to Off.   With this setting the TV will hold "Receiver(HDMI)" sound output.  After the TV warms up for ~ an hour, I can turn HDMI-eARC Mode back to Auto and the TV hold Sound Output "Receiver(HDMI-eARC)" for the most part.  

If I want to watch an Atmos movie in Netflix it comes up as Dolby D+ until I go back and toggle the TV or AVR to get the AVR to display and play "Dolby Atmos".  I haven't nailed down what exactly fixes that issue since turning off the TV also turns off the AVR and turning off the AVR also turns off the TV.

Feel free to contact me if you have any questions.  

If you aren't already, you might want to monitor the QN900A owners thread on AVS Forum  for other owner issues.

Thank you,

Mike

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungLarry
Community Manager
Community Manager
Options
Qled and Frame

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01108742/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
4 Replies
Options
Qled and Frame

How long does it take before TV turns off while using the Internet app? What about YouTube app while in its paused state?

0 Likes
Reply
userMXB7XweU8V
Constellation
Options
Qled and Frame

Anywhere from 10 minutes to an hour once I've opened the we browser.  

I tested YouTube just to see if it would happen in another app.  I paused YouTube and the TV shutdown in about 20 minutes.  

I'm thinking it may be occurring after an app is opened and there is a period of inactivity.

0 Likes
Reply
Solution
SamsungLarry
Community Manager
Community Manager
Options
Qled and Frame

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01108742/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
SamsungLarry
Community Manager
Community Manager
Options
Qled and Frame

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply