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Astronaut

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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@SamsungNik wrote:

We understand, this has been escalated as a Feature Request. Please understand this is only a request and the mods cannot guarantee this feature will be added. 


Feature request? To make a TV work as it should. I had this problem with Sony, Vizio, and Samsung sound bars and a SAMSUNG tv. The solution is extremele simple. I bought an LG tv.  Not only do all sound bars work, the tv doen't keep resetting itself, which is another ages old SAMSUNG issue

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Constellation

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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How did you get your LG TV to work? I just got and LG UN7300, amazing TV, then bought a Yamaha YAS 209 soundbar as well. Everything connected well, then I came the next day and it had reverted back to TV speakers. I got fed up and switched to optical, but now I am forced to use two remotes. I really liked the arc feature and using one remote to control the volume.

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Cosmic Ray

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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In other words, an advertised feature does not function as advertised. Here is Samsung saying . Remember this. 

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Asteroid

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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Just checking to make sure I have the soundbar connected correctly. My source (a Denon AVR) is connected to hdmi in 1 on the QF6. The soundbar is connected via hdmi using the arc  hdmi port on the QF6 and the ARC Port on the ms650 soundbar. I think that’s the correct connection but if not please let me know the correct way to connect the soundbar via hdmi. Still having this issue, so I appreciate any other suggestions to try to resolve this. Thanks. 

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Constellation

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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Complete garbage and unacceptable that this bug isn't fixed.  I have to constantly pull my tv off the wall to restore connection.  How is this acceptable?  FIX THE ISSUE SAMSUNG.

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Constellation

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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I'm having the same issue with the same model tv but with the only 7.1 surround it keeps reverting back to the tv speakers

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Astronaut

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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Same with Optical. I fix it by reattaching the soundbar, unpair and re-pair in the TV. Yeah bluetooth. Optical, you do the same or power reset the soundbar

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Constellation

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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Not sure if you have solved your issue but was experienceing the same thing when setting up my new Q70 TV and Samsung Soundbar 850. 

 

I seemed to fix the issue by doing the following:

 

  1. Hold down the "Gear/Settings" button on the Soundbar remote.
    • Keep holding it down until you see the soundbar flash "INT" on the display.

  2. Once you see the INT release the button and the soundbar should power down and say "BYE." 

  3. Power back on the soundbar pressing the Power button.
    • Let the soundbar go thought its startup process. You should seee "D.IN" displayed at first then "TV ARC" then HDMI1 or HDMI2. (whatever is plugged into the soundbar.)
    • In my case AppleTV was plugged into HDMI1 so I saw HDMI1 displayed. 
      Also I note that "Dolby Atmos" was enabled and displayed on my TV during this power up.

  4. The TV settings should now be set to Samsung Soundbar 850 or ... whatever soundbar you have. 

I hope this helps as it fixed my problem but everyone's setup varies so it may not fix yours.

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Asteroid

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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Pressing the gear button for several seconds will also reset all of your customized settings for the soundbar except for the Sound Mode (controlled by its own button) so the reset option actually is less practical than totally powering off the soundbar at the power source for a minute or so in order to bleed the capacitor.

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Constellation

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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I have a UN65MU6500F TV (SW vers 1280) and an HW-K950 soundbar connected via HDMI-ARC and the TV always reverts back to the TV speakers, especialy after a short period of inactivity, eg I pause a show for >2 minutes.  The workaround is to unplug the TV for 20-30 seconds to restore the soundbar connection.  

 

So irritating, I wish they had a fix for this.

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