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Cosmic Ray

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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In other words, an advertised feature does not function as advertised. Here is Samsung saying . Remember this. 

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Asteroid

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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Just checking to make sure I have the soundbar connected correctly. My source (a Denon AVR) is connected to hdmi in 1 on the QF6. The soundbar is connected via hdmi using the arc  hdmi port on the QF6 and the ARC Port on the ms650 soundbar. I think that’s the correct connection but if not please let me know the correct way to connect the soundbar via hdmi. Still having this issue, so I appreciate any other suggestions to try to resolve this. Thanks. 

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Constellation

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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Complete garbage and unacceptable that this bug isn't fixed.  I have to constantly pull my tv off the wall to restore connection.  How is this acceptable?  FIX THE ISSUE SAMSUNG.

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Constellation

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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Not sure if you have solved your issue but was experienceing the same thing when setting up my new Q70 TV and Samsung Soundbar 850. 

 

I seemed to fix the issue by doing the following:

 

  1. Hold down the "Gear/Settings" button on the Soundbar remote.
    • Keep holding it down until you see the soundbar flash "INT" on the display.

  2. Once you see the INT release the button and the soundbar should power down and say "BYE." 

  3. Power back on the soundbar pressing the Power button.
    • Let the soundbar go thought its startup process. You should seee "D.IN" displayed at first then "TV ARC" then HDMI1 or HDMI2. (whatever is plugged into the soundbar.)
    • In my case AppleTV was plugged into HDMI1 so I saw HDMI1 displayed. 
      Also I note that "Dolby Atmos" was enabled and displayed on my TV during this power up.

  4. The TV settings should now be set to Samsung Soundbar 850 or ... whatever soundbar you have. 

I hope this helps as it fixed my problem but everyone's setup varies so it may not fix yours.

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Constellation

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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Pressing the gear button for several seconds will also reset all of your customized settings for the soundbar except for the Sound Mode (controlled by its own button) so the reset option actually is less practical than totally powering off the soundbar at the power source for a minute or so in order to bleed the capacitor.

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Constellation

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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I have a UN65MU6500F TV (SW vers 1280) and an HW-K950 soundbar connected via HDMI-ARC and the TV always reverts back to the TV speakers, especialy after a short period of inactivity, eg I pause a show for >2 minutes.  The workaround is to unplug the TV for 20-30 seconds to restore the soundbar connection.  

 

So irritating, I wish they had a fix for this.

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Constellation

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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I have the Q60r soundbar connected to the Q60. Same problem here. Purchased both in Dec 2019. Same problem here to. Samsung has not fixed this through firmware. They say I have the latest update.  The soundbar reverts to TV speakers. Very annoying as sometimes both TVspeakers and soundbar come (echos)  easy fix for me but wife has difficult time fixing it. Anyway  I'm trying Hard reset. Turn off soundbar. Then press Play/pause button for about 5-10 seconds. The INIT will appear on soundbar in the display. I hope this works but not confident. 

 

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Constellation

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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@usernlKvITJBW5 wrote:

I have the Q60r soundbar connected to the Q60. Same problem here. Purchased both in Dec 2019. Same problem here to. Samsung has not fixed this through firmware. They say I have the latest update.  The soundbar reverts to TV speakers. Very annoying as sometimes both TVspeakers and soundbar come (echos)  easy fix for me but wife has difficult time fixing it. Anyway  I'm trying Hard reset. Turn off soundbar. Then press Play/pause button for about 5-10 seconds. The INIT will appear on soundbar in the display. I hope this works but not confident. 

 


OK. Update. 4 days later and turned the TV Q70 on and both the TV speakers and Q60R soundbar were on creating echo. So hard reset didnt work. Power link is on. Samsung assures me I have the latest software. Sooo, I dont know what else to do. Guess I'll have to live with it but considering I purchased both TV and soundbar from Samsung I was hoping for standarization in a crazy tech world. Very disappointed.

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Constellation

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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I have this same problem with a Samsung TV and Samsung sound bar.   How can the same company not have a system that works together.  I bought as a package.  

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Astronaut

Re: TV REVERTS TO TV SPEAKERS WITH SAMSUNG SOUNDBAR CONNECTED

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I think it is fair to say at this point that Samsung simply doesn't care or they would have fixed this annoying issue by now.  This is my second Samsung TV and I had a host of problems with the first one.  I thought maybe the first one was a lemon so I bought another.  The second one does the same thing that everyone has complained about - it will randomly revert to the internal speakers for no discernable reason.  

 

Fool me once, shame on you.  Fool me twice, shame on me.  My fault for giving them my money for a second TV.  NEVER AGAIN!

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