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Remote BACK button when using Xfinity Remote

(Topic created on: 2/3/20 4:47 AM)
user1L9DvB365g
Constellation
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Qled and Frame

We are using the Xfinity remote XR11 to control our Frame TV. However, when we first turn on the TV we have to use the BACK button on the Samsung remote to get rid of a menu at the bottom of the screen that pops up. You can get the same menu with the HOME button in the Samsung remote.

 

Any idea how to get rid of that initial menu or how to program a button on the Xfinity remote to simulate the BACK button?

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SamsungLou
Samsung Moderator
Samsung Moderator
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Qled and Frame

Please try going to Home>Settings>General>Smart Features and turn off Autorun Smart Hub. Let us know if this helps.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungLou
Samsung Moderator
Samsung Moderator
Options
Qled and Frame

Please try going to Home>Settings>General>Smart Features and turn off Autorun Smart Hub. Let us know if this helps.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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user1L9DvB365g
Constellation
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Qled and Frame

That worked. Thank you!

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