Original topic:

Samsung Dimming Bug

(Topic created: 05-14-2021 09:11 PM)
useryxD6u0sC0Y
Constellation
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Qled and Frame

I have a 65 inch QLED Q90T, recently I noticed that when I am enjoying 4K content in dynamic picture, after 5-6 mins the picture will dim on its own. After research its been confirmed to be a bug that can only be fixed in a firmware update. Every samsung rep I talk to has “no idea” or has “ever heard” of this problem. I wish I could get through to someone about it, I paid $2000.00 for this set and this new “bug” is really killing the experience for me. 

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2 Replies
SamsungTam
Samsung Moderator
Samsung Moderator
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Qled and Frame

Hello! Can you provide me with your full model numnber? I would love to assist you with this. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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useryxD6u0sC0Y
Constellation
Options
Qled and Frame

Samsung Q90T 65 inch. Dimming bug in dynamic mode only, the local dimming will change from standard or high to low after 5-6 mins, tried all the usual steps from restarting to the eco settings etc. New firmware needed

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