Original topic:

Samsung Frame 50in TV and X-R 15 Remote Issues

(Topic created: 09-07-2021 12:56 PM)
Qled and Frame

I replaced my Samsung Smart 4K TV a couple of weeks back with Samsung Frame TV along with a Samsung HW-A550 Sound bar.
Connected my Xi6-T Ignite TV Box to the Samsung One Connect Box through HDMI 1 port.
Connected the Sound bar from it's HDMI eARC to One Connect Box's eARC HDMI port

Upon trying to setup XR-15 remote to work the following is the result:

Ignite XR-15 remote will turn the TV on but it cannot turn it off. When the TV turns on, the sound bar turns on.
Volume control button on the Ignite remote does not work
Ignite Remote cannot turn the TV off.
Ignite Remote will change channels, respond to voice commands.

Having gone through discussion forums, XR-15's manual and YouTube videos I have not been able to find a solution. Also went through Rogers Tech Support person with no luck.

Is Samsung Frame compatible with Ignite XR-15 remote or should we wait for a firmware update?

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