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Astronaut

Samsung Frame 75" QLED - ON & OFF ISSUE

Last year I bought a 55" Samsung Frame TV and loved it. It worked great. I recently moved house and purchased a second Samsung Frame TV, this one is the latest 75" model. I had it installed and connected to Apple TV and I cant watch it!! Every few minutes the screen goes black for a second and then the picture comes back.

 

I did the obligatory google search and have tried everything suggested on all forums.

 

I’ve unplugged the tv for 30 seconds and turned it back on… still didn’t fix it.  

 

I’ve disabled Power On with Mobile…. Still didn’t fix the issue. 

 

I tried to update the software but I already have the latest version… so didn’t fix the issue. 

 

I’ve also disabled the “Anynet+” feature… still doesn’t fix it. 

 

WHAT IS HAPPENING!? I’ve had this television for a few days and I’m about ready to through it out of the window. 

 

SAMSUNG - HELP!?

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Samsung Frame 75" QLED - ON & OFF ISSUE

I completely understand how frustrating this must be. Since all troubleshooting steps have been completed the next step would be to proceed with service. You can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you if the unit is out of warranty: https://www.samsung.com/us/support/service/

 

If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO


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