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Original topic:

Samsung Q60R TV off and clicking sound

(Topic created on: 3/21/20 6:45 PM)
userURxoy1jxW2
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We were watching tv halfway and suddenly the tv turned to black screen and seems unable to turn on and has a click sound intermittently. The tv is only 2 months old. Is there anyway to troubleshoot this or I need Samsung technician to come fix it.

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SamsungBri
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I would love to assist you with this. Is the unit pulled into a surge protector? If so, try plugging the unit directly into the wall outlet.

 

If the TV has no picture without the One Connect Box, try the following:

  • Press the Home (Menu) button on the remote.
    • If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal.
    • If the menu does not appear, the TV may be having power issues. See our guide for TV will not turn on.
  • Confirm the TV is set to the same source as the external device.
    • For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.

    • If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced.

    • After you've reconnected the external device, turn it off and then back on

  • Test the HDMI cable.
    • To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.

      If the test says the cable is bad, replace the cable

  • Test different external devices.
    • The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.

    • If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.

If the TV has no picture with the One Connect Box, try the following:

 

  • Check the One Connect cable for damage and solid connection
    • Disconnect and firmly reconnect the One Connect cable at both ends. (Some models call this the Invisible Cable.) 
      • Note: If the One Connect cable is bent, broken, kinked, pinched, or has a heavy object on top of it, it can cause an issue. The cable needs to be replaced if damaged.
  • ​​​​​​​Disconnect the One Connect Box to see if the TV displays an error message.
    • Note: If your TV does not have a power cord directly to the wall outlet, skip this step.

    • Disconnect the One Connect Box (either by disconnecting its power cord, or the One Connect cable).

      • If you see anything (like a message or picture) on the TV after disconnecting the One Connect Box, the One Connect Box needs to be replaced.

      • If the TV is plugged into a wall outlet, turned on, and disconnected from the One Connect Box, but no message appears, visit our Support Center to request service.

  • Press the Home (Menu) button on the remote.
  • Confirm the TV is set to the same source as the external device.
    • For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.

    • If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced.

    • After you've reconnected the external device, turn it off and then back on

  • Test the HDMI cable.
    • To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.

      If the test says the cable is bad, replace the cable

  • Test different external devices.
    • The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.

    • If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.

 

If the above troubleshooting steps didn't help you are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 Reply
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SamsungBri
Samsung Moderator
Samsung Moderator
Options
Qled and Frame

I would love to assist you with this. Is the unit pulled into a surge protector? If so, try plugging the unit directly into the wall outlet.

 

If the TV has no picture without the One Connect Box, try the following:

  • Press the Home (Menu) button on the remote.
    • If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal.
    • If the menu does not appear, the TV may be having power issues. See our guide for TV will not turn on.
  • Confirm the TV is set to the same source as the external device.
    • For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.

    • If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced.

    • After you've reconnected the external device, turn it off and then back on

  • Test the HDMI cable.
    • To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.

      If the test says the cable is bad, replace the cable

  • Test different external devices.
    • The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.

    • If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.

If the TV has no picture with the One Connect Box, try the following:

 

  • Check the One Connect cable for damage and solid connection
    • Disconnect and firmly reconnect the One Connect cable at both ends. (Some models call this the Invisible Cable.) 
      • Note: If the One Connect cable is bent, broken, kinked, pinched, or has a heavy object on top of it, it can cause an issue. The cable needs to be replaced if damaged.
  • ​​​​​​​Disconnect the One Connect Box to see if the TV displays an error message.
    • Note: If your TV does not have a power cord directly to the wall outlet, skip this step.

    • Disconnect the One Connect Box (either by disconnecting its power cord, or the One Connect cable).

      • If you see anything (like a message or picture) on the TV after disconnecting the One Connect Box, the One Connect Box needs to be replaced.

      • If the TV is plugged into a wall outlet, turned on, and disconnected from the One Connect Box, but no message appears, visit our Support Center to request service.

  • Press the Home (Menu) button on the remote.
  • Confirm the TV is set to the same source as the external device.
    • For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.

    • If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced.

    • After you've reconnected the external device, turn it off and then back on

  • Test the HDMI cable.
    • To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.

      If the test says the cable is bad, replace the cable

  • Test different external devices.
    • The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.

    • If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.

 

If the above troubleshooting steps didn't help you are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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