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Asteroid

Samsung Q70R TV turns on by itself

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I just bought a Samsung Q70R QLED TV and on the second day it turned on by itself after being turned off for ~2 minutes. It did it again today.

 

I see that this is a recurring issue for several models. Can someone from Samsung please contact me so I can get this figured out?

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Honored Contributor

Re: Samsung Q70R TV turns on by itself

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By default, some HDMI devices are set to turn the TV on when they turn on. This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote. If you want to turn on your devices separately, you can turn off Anynet+ in Settings > General > External Device Manager, but you will no longer be able to use your TV remote for both devices.

 

Unplug the TV for 30 seconds.

Unplug the TV from the wall outlet or surge protector for 30 seconds, and then plug it back in.

 

Try to update the software.

In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.

 

Disable the Power On with Mobile option.

TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.

If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

 

If the above troubleshooting steps didn't help, here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message one of our moderators to have service processed.

- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below

http://www.samsung.com/us/support/service/location


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Honored Contributor

Re: Samsung Q70R TV turns on by itself

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Can I have your full model code?

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Asteroid

Re: Samsung Q70R TV turns on by itself

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QN55Q70RAFXZA

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Samsung Moderator
Samsung Moderator

Re: Samsung Q70R TV turns on by itself

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What devices are connected to the television? Please go to Settings>Support>Contact Samsung and provide the current software version.

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Asteroid

Re: Samsung Q70R TV turns on by itself

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Software Version:

T-MSMAKUC-1067.0, B0930800/070104, BT-S

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Honored Contributor

Re: Samsung Q70R TV turns on by itself

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Cosmic Ray

Re: Samsung Q70R TV turns on by itself

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I have the same tv and having same problem. The past 2 nights before bed I turned the tv off. About 30 seconds - 1 minute later the tv turned back on by itself. I then turned it off again and it stayed off. No idea what the problem is. The tv is only 5 days old! Have updated to the latest software on the tv. 

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Honored Contributor

Re: Samsung Q70R TV turns on by itself

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What is the current software of your unit?

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Cosmic Ray

Re: Samsung Q70R TV turns on by itself

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Software T-MSMAKUC-1315.4, B0970101/070104, BT - S

 

I also noticed when it comes back on 30 seconds or so after turning on, that the QLED Samsung logo pops up.  It's as if when I turn on the TV, it's doing a full system restart and coming back on.  Only seems to be doing this late at night.  Doesn't seem to come back on when turn off during the day.  

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Honored Contributor

Re: Samsung Q70R TV turns on by itself

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Do you have CEC anynet+ turned on?

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